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Business Profile

Hospital

Stonesprings Hospital Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    was charged for a hospital stay that never took place. I was asked by the physician to come and pickup new prescription, but was charged as if I was checked in and seen by doctors. I have been pushed from department to department with nobody giving me a resolution. I have followed up at least 3 times with nobody has answers or even a clue what's going on. this is fraud and bad business practice. I need help to resolve this billing dispute. they have already collected from my insurance a ridiculous amount and is a felony fraud. please help

    Business Response

    Date: 10/24/2023

    This gentleman called the morning following his ** visit stating his stomach was upset by antibiotics prescribed.  The physician offered to re-evaluate him in the ** versus prescribe him different antibiotics electronically.    The new prescriptions were sent electronically prior to the patient's arrival for 2nd ***. visit.  A few hours after this call the patient returned to ** and checked back in. He was offered IV antibiotics and inpatient admission, which he declined.  For the 2nd visit the patient had an evaluation by the ***. physician, physical exam, sepsis alert activation,chart review, and medical decision making with a discussion of risks versus benefits of admission/IV antibiotics.

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