Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sought this business's services in the summer of 2023 when my basement bedroom ductwork began to sweat. They provided a $4,000+ solution to solve the "airflow" issue of the house. This included insulating the attic to stop warm air and insulating the basement ductwork so that warm air would not come in from a particular area in that specific room. As the heat started to pick up this summer, the insulation began to drip a significant amount of water. I had to pay a contractor to open up the drywall and ductwork again just to find that this business DID NOT do what I paid them for. The top of the ductwork is completely bare of any insulation and hot air has continued to flow in, resulting in further water damage. As the temperature increased, the ducts would get cold, contact with the warm air, and then condensate so that the top of the ducts pooled water and eventually made its way to the dryall, vents, and floor en masse. This company did not provide the desired services leading to further costly repairs. Due to the inadequate insulation job and the failure to solve the one issue I sought to solve, this will be the first step in seeking retribution. I am only seeking a partial refund to account for the disservice that I received for this specific "repair."
Business Response
Date: 07/11/2024
We would be more than happy to try and help eliminate any concerns with the work we provided. I believe we have made multiple visits to try and remedy things. ********** is happy get something scheduled asap. **************Customer Answer
Date: 07/11/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 21902165
I am rejecting this response because:After 2 visits the issue was left unresolved. I have already paid a different contractor out of pocket to solve the issue that shouldnt have existed in the first place. I paid $1,700 for the insulation to stop warm air coming in and because of the failure of this company to get all sides of the duct work, the warm air continued to pour in cause further damage. I am not seeking a full refund but would respectfully request a partial refund to help pay for the extra expenses of correcting this issue.
Regards,
*******************************Business Response
Date: 08/01/2024
We were able to reach a resolution with this client and have settled all concerns. We issued a refund to compensate for the cost of repairs and hassle of the situation. The client has been satisfied.Customer Answer
Date: 08/27/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They were communicative and very helpful in finding a resolution.
Regards,
*******************************
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