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Business Profile

Litigation Support

Prime Experts Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Litigation Support.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are not replying back to me. I'm trying contact them for their services.

    Business Response

    Date: 08/03/2023

    We do not have any record of this potential customer trying to reach out to us. We have no online forms that were filled out or any voice messages that show this individual reaching out to our company. This person might have the wrong company as our service only works with law firms not individuals. Please confirm what company he is trying to reach out to. Thank you. 

    Business Response

    Date: 08/03/2023

    Also, this individual put there daytime phone starting as "***" which is not a valid phone number/area code in the United States. There is obviously some serious confusion. Please remove this complaint ASAP, thank you. 

    Customer Answer

    Date: 08/07/2023

    My phone number is ************ and email is *******************.  I've called several times a few months ago and even left voice mails for them. 

    Customer Answer

    Date: 08/07/2023

    I tried calling them on this number ************** but it goes straight to voicemail and never rings and I left messages. I was trying to find out about hiring a medical expert for my case.

    Business Response

    Date: 08/09/2023

    I am not sure why the phone isnt ringing on your end. I just tried it and it works. What number can we reach you on? The number you provided in this message/complaint is not an accurate and we tried calling you. Please let us know, thank you. 

    Business Response

    Date: 08/09/2023

    We just called the *** number 3 times and left a voice message. 

    Business Response

    Date: 08/10/2023

    We reached out again today and nobody answered. This individual is either having phone issues or obviously not serious about trying to reach our company. 

Prime Experts Group is NOT a BBB Accredited Business.

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