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Business Profile

Merchandise Warehouse

MVIX (USA) Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Merchandise Warehouse.

Complaints

This profile includes complaints for MVIX (USA) Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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MVIX (USA) Inc has 3 locations, listed below.

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    • MVIX (USA) Inc

      23475 Rock Haven Way Suite 125 Sterling, VA 20166-4476

    • MVIX (USA) Inc

      4229 Lafayette Center Dr Ste 1700 Suite # 1700 Chantilly, VA 20151-1267

    • MVIX (USA) Inc

      3917 Old Lee Hwy Ste 11B suite 11 B Fairfax, VA 22030-2431

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/29/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a device and 100.00 extra for training. The device wasn't working correctly so the training was canceled. Instead of making a big deal about it I figured we'd just apply my credit towards another purchase. The company REFUSES To apply the credit. They have been awful about it and are trying to sell me training or design work. I had to train myself because they couldn't reschedule training in time for me after the device was working, I tried one last time and again, they refuse to take care of a good customer. I worry now because my equipment comes with a lifetime license so they could hold me hostage, but I refuse to let this company fail to perform and not refund or offer credit. The people have been just awful about it and I've repeatedly asked them to reconsider letting them know the failure was 100 percent their fault. I had to make it work to make deadlines for an opening and now they want me to get training on a product I had to teach myself because THEY COULDN'T DELIVER as originally agreed. No one debates the device wasn't configured correctly at the time of my training - I can't even believe I Have to write this. At this point I just want the 100.00 refunded and the assurance they're not going to hold me hostage with the existing products I purchased. Is that too much to ask?

    MVIX (USA) Inc is NOT a BBB Accredited Business.

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