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Business Profile

Pool Maintenance

Dive-In Pools of Virginia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Richard L***, owner of Dive In Pools of Virginia, in July 2022 to replace the automatic pool cover at my home. He insisted he had the time and could save money because of his contacts and experience. I had just lost my husband and was going through the process to sell our home. Since L*** had done previous work satisfactorally, I agreed. He estimated the cost to be $8,000-$10,000. By September, L*** abandoned the job completely after being paid a total of $9,000. He refused to answers any calls and texts. He simply disappeared and left the new motor and tools abandoned. I had been under a lot of pressure to sell our home and to complete the replacement of the pool cover as the buyers expected. I worked diligently to find a reputable pool cover company to fix the mess L*** had made, while the pool sat 2/3 open and unprotected. Luckily, I was referred to a very good company who acted immediately to help and finished the job in a matter of hours, charging me what I'm sure was less than their normal fee. They are very good people. They took care of all necessary parts, etc. and my bill was $5,400. I want L*** to reimburse me for that cost since he was already paid $9,000.

Dive-In Pools of Virginia is NOT a BBB Accredited Business.

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