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Business Profile

Spa

Aria Medispa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 25th I went into Aria Medispa to purchase a package for Laser hair removal. I wasnt given a receipt or informed that this purchase was not refundable. December 4th I called to inform them that I would like I refund and decided not to proceed with Laser hair removal. I was informed that I can get a refund but they needed the manager because they dont have the cash. I called again the next day and they told me the manager doesnt come until next week. Quoting the employee We will give you a refund back we arent going to keep your money. I was called the following Wednesday and was asked if I can come in for a spot Laser treatment to see if I like it. I informed them that I didnt want proceed wirh Laser because I am pregnant and didn't want to be pushed for a service I didnt. She hung up saying ok since you are pregnant we will give you a refund. Next morning manager calls and says have you looked at the receipt? I said no I never got a receipt so he proceeds to send me one where at the bottom it says no refunds. I wasnt informed of this ever until this day. He was rude and mean and said you need to get me a doctors note. I am unable to prove pregnancy because doctors dont see you until 8+ weeks. I dont want my money held for that long. Also, this is a violation of privacy ! I just want my money back. The manager was intimidating and RUDE as was ****** the front desk person.

    Business Response

    Date: 02/17/2023

    ********** ********* ******* *********
    ***** ********************************************************************************
    ***** **** *** *** **** ** ***** **
    ******** ******** ********** ********
    *** *************************************


    Dear sir/Madam,

     

    Just to let you know, the customer ***** ******* purchased paying cash at our company package laser hair removal (a receipt is attached). The receipt clearly states our nonrefundable services policy.

    When she called for a refund, we asked for the reason, and ***** informed us that she was pregnant; we asked her to bring some evidence from the doctors office.  When we received it, we gave her a company check (Attached), and she cashed it on 1/25/2023.

    Thank you.

     

    **********************

    President

    Aria MediSpa

Aria Medispa is NOT a BBB Accredited Business.

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