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Business Profile

Bank

Towne Bank

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Towne Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Towne Bank has 34 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Towne Bank

      6001 Harbour View Blvd Suffolk, VA 23425-2767

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    • Towne Bank

      600 22nd Street Virginia Beach, VA 23451

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    • Towne Bank

      3100 Shore Drive Virginia Beach, VA 23451

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    • Towne Bank

      2539 Princess Anne Rd Virginia Beach, VA 23456-2505

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    • Towne Bank

      5200 Providence Road Virginia Beach, VA 23464

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was hit with two late fee charges from **** *** due to Towne Bank trying to defraud me three times by trying to charge me ******* after being notified that my previous banking account connected to the loan had been closed on October XX XXXX so I called and told Town Bank. On October XX XXXX my new account at **** *** was charged ******* for my car payment which was correct. On October XX XXXX I received an over draft payment from **** *** because Towne bank tried to charge me another ******** I immediately called Towne Bank and spoke to **** ***** over the phone she then responded after she found the issue and told me that they still had the old **** *** account connected to the loan even though I had told them to remove it on Oct 14 2022 and that I was connecting a new account. Mrs. ***** then told me the problem was fixed. I called **** ****** on Oct 29 2022 about the late fee from Oct 19 2022 to get the late fee off but when I called I was told a second charge was being charged and it would post tonight. So on Oct 20 2022 I called and spoke to Mrs ***** again she told me she didn't know why it was still charging my account and that the person she needed to speak to was out the office but she would get back with me as soon as they returned. On Oct 21 2022 I received a late fee notice charge again. This has been a horrible experience and because of the repeated charges this has caused me issues with **** ******** This has been devastating because I was looking to try to get a home through **** **** I'm seeking three full payments of ******* credited to my account for trying to defraud me two times ,causing issue that my can't be fixed with my bank and the embarrassment along with pain and suffering.

      Business Response

      Date: 11/22/2022

      Consumer Response /* (2000, 10, 2022/11/18) */
      11/18/22 Yes ma'am the issue has been resolved. Thank you.

    Towne Bank is BBB Accredited.

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