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Business Profile

Crawl Space Contractors

The Drying Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The Drying Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/11/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When ***** arrived at my house to discuss repairs I specifically told him that the rotten flooring was my number one concern with the home. He did inform me that they usually didn't do floor repair and had to get confirmation for this superiors to do it. He said permission had be granted from his superiors to do the repair. when I received the contract I had questions about the verbiage used in the section to repair the floor. I texted him to confirm that the rotten floor would in fact be removed. He said absolutely and that he would make sure the foreman was aware of this. The workers were sent to my home and then said they would not be removing any wood as their company did not do that kind of work. I showed the text messages to the worker and said but I was assured that your company would do it. After a back and forth between ***** and ***** (manger) I was told they will not remove the rotten flooring and would only secure the floor with new wood over top of the rot. If I do in fact want the rotten floor removed that they would get another contractor to my home at additional cost to me. I have said that I only signed the contract after the confirmation that they would take care of the rotten subfloor. If they couldn't do the work they shouldn't have told me they could. They are telling me my only options are to do as they want or pay another contractor to do what I had originally asked. This area of rotten subflooring is under my furnace unit and as such I cannot have an HVAC system installed until this issue is resolved.

      Business Response

      Date: 08/29/2022

      Business Response /* (1000, 5, 2022/08/12) */
      Thank you for reaching out about your concerns. The situation has been brought to the attention of our Owner and sales managers to investigate and they will be in touch with you within a few business days so that we can address your concerns. Thank you again for alerting us about this and giving us the opportunity to address it.


      Consumer Response /* (2000, 7, 2022/08/15) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I wish to close this case

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