We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

Roche Bobois

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Roche Bobois's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Roche Bobois has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Roche Bobois

      8075 Leesburg Pike Tysons, VA 22182-2756

    • Roche Bobois

      5301 Wisconsin Ave NW Washington, DC 20015-2015

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a couch from Roche Bobois on August 1, 2021. I purposely looked for seating that I could try before buying, to determine the comfort of the couch. I suffer from poor posture that has affected my back and want a couch that is supportive of my back and efforts to improve my posture. The customer service I received at the Tysons Corner location was excellent. I was warned that due to the global pandemic it could take as long as six months to receive the couch. I received the couch approximately five (5) months later. The couch is similar to what I ordered, but I noticed a problem almost immediately after it was delivered. The back cushions of the couch do not provide anywhere close to the same support of showroom model that I tried in the store. I have been working with Roche Bobois since December 1, 2021 to get this problem fixed. THE COUCH IS NOT USABLE. I am using an outdoor bench originally bought for my deck as an interim replacement. After sending out two technicians to look at the problem, they indicated that they believe that the inserts maybe the problem. I disagree, but agreed to try new inserts. On March 21, Roche Bobois indicated that they were sending two new inserts. I have had multiple conversations with Roche Bobois and no one has been able to tell me when these inserts will arrive. It has been over ten (10) months since I order the couch and over six (6) months since it was delivered. There has been NO APPARENT movement on this issue. I requested 3-4 yards of the same fabric and $170 within so I can make my own cushions. Fabric is easy to produce and ship and think it could be sent in no more than a month. I thought Roche Bobois would be very happy with this compromise. Instead they indicated the inserts have shipped, but have not been able to tell me when the inserts will arrive despite multiple calls. I want this resolved, but I am stuck in a never ending conversation with customer service. I STILL USE MY COUCH.

    Roche Bobois is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.