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Business Profile

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Perfect Performance-NOVA, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After waiting for a year for our refund from Perfect Performance NOVA, we finally received the following email (below the line) from the company's manager, *******************. His email below says they are working on the refund, but waiting for the system to process. But that was the last communication we had from him. The company stopped responding to our follow-up inquiries. Respecting their small business status, we have tried to be accommodating and understanding, have been waiting patiently since we formally requested the refund in February 2022, and suggested a reduced amount of $700. We paid over $1000. Store credit would not work, because their current services do not suit us. ____________________________________________________________________________________On Wednesday, January 11, 2023, 06:19:51 PM EST, ******************* <*******************************************************> wrote:Hello ,Sorry for the delay. I'm trying to process you a refund but since it's so far back dated in the system I have reached out to tech support to help me process it. They are working on it and should respond in the next couple of days.Once they have assisted me I will reach out to you when it is completed. Best,---*******************, Director of Operations Perfect Performance NOVA, LLC *********************************************************************** Number: ************

Perfect Performance-NOVA, LLC is NOT a BBB Accredited Business.

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