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Business Profile

Auto Repairs

C H Automotive, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 20, 2024 I took my car to CH Automotive in Verona, Va to get a heater core put in my Nissan Altima. The heater core was $183.21 also for the labor ***** charged me 640.00
    In March and April of 2024 I was still having anti freeze coming in on the passenger side front floor board and the passenger back seat floor board of my vehicle. I stopped by ******* automotive shop one day and ***** said he didn’t think it was my heater core and he suggested to keep an eye on it. So on May 19, 2024 I decided to get a second opinion because I was still having anti freeze coming in my car passenger front floor board and the passenger back seat floor board. So I took it to ***** **** * **** ****** and this is what they found that was wrong with my vehicle. They said that my heater core needed to be replaced and the heater core was not put in correctly, the heater core was being held in by zip ties and some kind of electrical box that was near the heater core had been cut out just part of it. I told **** ******** when he called me that I had replaced the heater core back in February 20, 2024. **** suggested for me to go back to CH Automotive and see if it was under warranty. I told **** that I did not want to take my vehicle back to CH Automotive because I didn’t trust him of the way they told me what they actually found when they checked my vehicle out. I don’t know if ***** from CH Automotive really put a new heater core in my Nissan Altima.
    On June 19, 2024 I got ***** **** * **** ****** to put in a new heater core in my Nissan Altima. If you have any questions you can contact me or ***** **** * **** ****** at
    **** *** ******* ***** ********* *** *****  Phone Number ************ I paid ***** **** * **** ****** heater core $117.05 & Labor $637.00
    Engine coolant $28.00 I have all my receipts. Invoice # ****** account # ****** I don’t have an account number for CH Automotive but the Ref. # **** 

    Business Response

    Date: 07/01/2024

    ******* stopped by the one time for me to check after replacement of heater core. found no leak at that time and ******* hasn't been by or call with any problems since then.

    Customer Answer

    Date: 07/11/2024

    I have reviewed the response offer made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

     From: ********* ****** ******************* Sent: Wednesday, July 10, 2024 8:02 PMTo: ******* ****** ************************>Subject: Complaint regarding CH Automotive On May 19, 2024 I decided to get a second opinion regarding my front passenger floor board & and the passenger back seat floor board was wet. **** ******** from ***** **** * **** ****** told me that my heater core needed to be replaced & the heater core was not put in correctly, also the heater core was being held in by zip ties. **** ******** suggested for me to take it back to CH Automotive and see if it was under warranty. I told **** ******** that I did not want to take my vehicle back to CH Automotive because I didn’t trust him of the way they told me what they actually found when they checked my vehicle out. On June 19, 2024 I got ***** **** * **** ****** to put in a new heater core in my Nissan Altima. I sent you a receipt from ***** **** * **** ****** in the other message a few days ago but if you didn’t get it I can resend it to you. Sincerely,******* ******** 

    Business Response

    Date: 07/12/2024

    sorry ******* is a unsatisfied customer but in order to take care of her problem she should have brought the car back to me before she got * * ****** to repair it. if i made a mistake i would have fixed my mistake but therefor she did not. my work is warranted for 90 days after repair on labor .

C H Automotive, Inc. is BBB Accredited.

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