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Business Profile

Information Technology Services

ITPG

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Due to an error with the ISC2 website, I was double-charged for a certification (Certified in Cybersecurity) on 2025/04/16. After weeks of emails, phone calls, and trying their chat, I've been unable to reach anyone and get a refund. The one time I did speak to someone, they emailed me a troubleshooting guide on how to clear cookies and closed my ticket. This has to be the worst run customer service team I've ever seen... On top of everything else, there is an error on my account where I can't book the purchased exams, and the system says I have no exams purchased. After literally hours and hours over the course of several weeks of trying to reach them and multiple submitted tickets, I feel that I've been scammed out of $400 and need to warn others to stay away unless you HAVE to get the certification, and even then, be very careful.

  • Initial Complaint

    Date:05/09/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 2024 -paid for ISC CISSP voucher , Did not recieved the voucher , unfortunately lost the job company told they will reimburse , but was fired within 3 weeks ( attached company termination letter )trying to reach ISC but failed, due to other situations also, i was not able to follow up .I need a refund or voucher to book the exam

  • Initial Complaint

    Date:05/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to ISC2 to purchase a training course and a voucher. My company paid the ** on April 1st, 2025, but I have not received the material yet and its digital products. I've been working with **** **** and he stated to my company that it will be delivered in 5-7 days. He's completely stopped responding to my emails and I've tried to call him several times. Every time we talk it's an excuse. It's been over a month since they have received payment.

ITPG is NOT a BBB Accredited Business.

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