Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The supervising staff is very unprofessional and there is a lack of communication. Unfortunately, your staff has not been performing their job well. It has been observed on daily basis that the toilets are not clean as well as the floors. All my staff members have been complaining of the cleaning issues at the office. Despite making many calls and text to your company. I must say I am seriously disappointed with the kind of services that have been offered by your organization. It is extremely unprofessional on your part to have a staff to not treat the situation seriously.I am writing this letter to draw your attention towards the matter so that you can have the complaint resolved. I would appreciate if you could call me to discuss the matter.

  

  Business Response

  Date: 09/25/2023

  Good afternoon,

  First let me apologize for the delay in responding, This account was assigned to our San Francisco office and not in the Maryland office, which is were I am located. I did communicate with that Master office and spoke to ***** *******, Director of that office. he stated that the client was looking for services that we could not provide to her satisfaction. After careful consideration and replacing the cleaning crews on four separate occasions, ***** had a conversation with *** **** and it was decided that we could not provide the services she required. *** **** decided to give us a 30 cancellation notice (requiered by our contract) on 9/18/2023. ***** informed her that if we are not  delivering to her satisfaction that we would cancel the agreement effective immediately and she would be free to locate another company and be released from the contract without any penalties to which *** **** agreed, and we returned the keys on that day. As of that day we have not provided services and our file has been closed since then. Our objective is to provided satisfactory services to all our customers nationwide. However, if we can not reach that goal for any reason we at least like to leave the relationship with a high note.
  
  I hope this clarifies the complaint dated 9/21/2023.

  Customer Answer

  Date: 09/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************