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Business Profile

Door Repair

Overhead Door Company of Norfolk
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They installed our new door with a broken window 7 months ago. We still don't have our wireless door opener. This was a new home build. The door was ordered in May of 2021. It showed up in January of 2022 with a broken window. Area manager said we were a priority. 7 months later we still don't have a new window or wireless opener

    Business Response

    Date: 09/28/2022

    Business Response /* (1000, 6, 2022/08/11) */
    Our Residential Sales Manager spoke to the homeowner on August 4th after receiving an email that went through to the company general email off our website. He did speak to the homeowner and explained that the special order glass that they got with their door was not one that we can source locally. We did call 3 places with no luck and it had to be ordered directly from our factory. The order was placed, however, the glass is on backorder due to material shortages which was explained. Our Sales Manager did offer to the homeowner that we can order a close (but not exact match) locally but it would not be the 1/2" insulated glass and may not fit the exact thickness in the window frames, therefore may move slightly. The homeowner said they were fine with waiting for the correct glass to come in from the factory. We also offered to go out and install the wireless wall control now for their operator and the homeowner said not to and he was fine with waiting for the glass to come in and have everything done at once. As soon as all materials are received the work will be complete 100%. We have also not contacted the builder that the work was done through for any of the remaining balance due until work is complete.


    Consumer Response /* (2000, 8, 2022/08/12) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

Overhead Door Company of Norfolk is BBB Accredited.

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