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Business Profile

Garage Floors

Garage Experts of Virginia Beach

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Garage Experts a deposit of **** on November 10, 2022 to do my garage floor. When the estimator came he said an area of my floor may cause a problem with their process but he did not say they could not do my floor or I wouldn't have paid a deposit. I pushed out my install date multiple times due to my own scheduling and finally in May of 2023 they were scheduled to come out and do my floor. When they came out the women, i'm guessing, in charge of the crew saw the same are the estimator spoke about and then looking at the entire floor and said that it would be a 16 hour job and not the 8 they had scheduled for and that they no longer did the work required to get the floor ready to do the process. At no time did she say they couldn't do the floor but that it would take too long to prep the floor and that we needed to get someone else to evaluate the floor. I tried to locate someone to do what she suggested with no luck. Since they couldn't do my floor i asked for my deposit back and they said because I rescheduled several times and they already ordered the material, i couldn't get my deposit back. I asked them to show me where in the contract it states that and now I am not getting any calls back or any responses to my text message from this company. No where in the contract does it say they can keep my deposit. I did not cancel the service, they said they couldn't do it. I want my money back and will also be looking to take them to court for my money.

Garage Experts of Virginia Beach is NOT a BBB Accredited Business.

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