Reviews

Review Details

• Review fromCristin C

  Date: 01/21/2025

  1 star

  Cristin C

  Date: 01/21/2025

  Went through their online portal to request a quote for a broken closet door and a regular interior door that was sat too low from the latch. Received a text asking to send pictures via text for a ball park estimate or I can pay *** for an in person estimate.
  I sent pictures and opted for the free estimate. Their next message was that they couldn’t see what was wrong in the pictures and it was going to be an extra *** estimate charge before even knowing a ballpark of the job. I described each problem as well as include two photos each per issue. Not how companies should do business this a a way this company ensures *** off of every customer whether they use their services of not. After expressing my concern they quoted me ***** Always go local. Do not use this company.
  

  Mr. Handyman of Virginia Beach

  Date: 01/27/2025

  Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and would like to address your concerns.
  
  At Mr. Handyman, we strive to provide our customers with transparent and efficient service. Our $** estimate fee is designed to ensure that we can accurately assess the scope of work and provide a reliable quote. This fee is applied to the final cost of the project if you choose to move forward with the work. While we try to offer ballpark estimates based on photos, some situations—like yours—may require an in-person evaluation to fully understand the issue and ensure accuracy.
  
  We are a locally owned and operated business, and customer satisfaction is our top priority. Regarding your project, it seems there was some difficulty diagnosing the problem from the photos alone, which is why we recommended an in-person assessment. We apologize if this caused any frustration or gave the impression that we weren’t trying to work with you. We want to ensure every quote reflects the time, labor, and materials required to complete the job to our high standards.
  
  We value our customers and their feedback, as it helps us improve our services. If there’s anything further we can do to clarify or address your concerns, please don’t hesitate to reach out. We’re committed to finding solutions that work for everyone.
  
  Thank you again for your feedback, and we hope to have the opportunity to serve you in the future.

• Review fromCharles K

  Date: 10/05/2022

  1 star

  Charles K

  Date: 10/05/2022

  I had a few tasks to be completed, and I received email that said Estimated Labor: ***** The email also included the following:
  
  BILLABLE LABOR INCLUDES all productive labor normally associated with the agreed-upon job assignment. This labor is inclusive of, but not limited to the following:
  
  1. Loading and unloading tools and equipment at the beginning and end of the day.
  2. Planning, discussing, and/or problem-solving the work to be completed.
  3. Purchasing and picking up materials.
  4. Normal handling, measuring, cutting and fitting.
  5. Keeping a record of time spent on the job.
  6. Regular clean-up of debris and equipment due to faulty or incorrect materials.
  
  There were no other items to count as a charge for the six items above, so the labor should have been based off of those six things.
  
  The company did the work satisfactorily, and it took about 2.5 hours to complete. Getting an "Estimate" lead me to believe the work could be more for less than the ***** However, they charged me the full ***** So, the total labor charge worked out to ******* per hour. I think that is ridiculous. I called and complained. They said they do not bill hourly. When I asked what the difference between the "Estimate" and "Actual" Labor charge was, they couldn't tell me. It seems to me if an "estimate" is given and the "actual" labor involved is not that much, then they should -not- go by the estimate but the actual as stated in the six items included above. I think they are committing a crime by giving out misleading information.
  

  Mr. Handyman of Virginia Beach

  Date: 10/06/2022

  Our office had several email and phone conversations with the customer and we were clear that the estimated labor charge was the labor charge ****** was the labor charge for the job. Right under the estimated labor and material charges on the estimate are the following two notes:
  
  NOTE: Estimates are based solely upon the project description and initial project review (either via pictures or on-site). Estimates are normally valid for 30 days. Mr. Handyman reserves the right to modify all estimates prior to work starting based on material pricing, change in condition of the work site, or other reasons. If the estimate changes the customer will be informed prior to commencing work.
  
  NOTE: Estimates can change upon discovery of need for more (or less) work and/or materials once the project has started. The customer will be notified of any changes for approval if the changes will result in additional costs.
  
  Since the job scope did not change after the technician arrived, there was no basis for changing the labor price.