Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently hired Atlantic Movers for a relocation from ******** Beach to *********** *** on August 31st. Although the movers arrived on time and appeared ready to work, the experience quickly turned sour. Despite giving them *clear instructions* on what to move and what to leave behind, they failed to communicate effectively among themselves. As a result, they packed up items that were supposed to stay, including my girlfriend's belongings like clothes, shoes, and a suitcase. Now, I’m stuck having to drive five hours back to ******** to return her things.
  
  To make matters worse, the movers were supposed to meet me back at the house later that day. After hours of no communication, I texted the owner to ask where they were. He eventually returned my call, only to inform me that they weren’t coming back. I was left without essential items—no clothes, no bed, no dog food, nothing. I had to scramble in the middle of the night to Target, spending over $*** on necessities, with the airbed being the most expensive item due to the limited options available at 11 PM.
  
  This company's lack of communication and professionalism was appalling. I wouldn't recommend Atlantic Movers to anyone.
  I also had damaged and MISSING property

  

  Business Response

  Date: 09/23/2024

  As it relates to Ms. ******* We have made multiple attempts to contact her to settle this matter. Unfortunately, our attempts have been unsuccessful. We have called and texted her only to receive responses from unknown third parties, claiming to represent her. We have asked her to submit an invoice or receipt for the wine glass as well as the damages made to her wall for reimbursement.

  As it relates to her complaint on the service we provided, there is not much we can do. *** *****r move turned out to be longer than anticipated. We worked all day loading her items into the truck for transport and made an additional stop on her behalf to pick up new furniture. After a full day of work, we could not have our crew drive an additional 6 hours across state line to deliver her items. That would have been physically impossible and unsafe for our driver and crew. We used a secondary crew to deliver her items to her the next day. Unfortunately, in any move there is always the possibility of communication break downs resulting in item(s) being left behind or being moved that should not have been. When it was bought to our attention that some items should not have been moved, we offered to bring the items back on our return trip to ** **** *** *** *****r declined our offer stating she would be traveling back anyway so it was fine. 

  We are more than willing to work with *** *****r to settle this matter.

  Customer Answer

  Date: 10/05/2024

  I’ve requested his insurance information, but he hasn’t provided the details I need to process the refund. horrible/unprofessional  company to work with.