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Abrams Realty, Virginia Beach Real Estate and Property ManagementReviews
Customer Review Ratings
Average of 13 Customer Reviews
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Review fromSteven H
Date: 04/16/2025
5 starsSteven H
Date: 04/16/2025
Great price and fantastic customer service! Worked with Madison to manage our rental property, she was incredibly helpful, professional, and attentive. We will absolutely work with them again in the future.
Abrams Realty, Virginia Beach Real Estate and Property Management
Date: 04/17/2025
Thank you for the kind words and for trusting Abrams Realty with your rental property. We’re so glad to hear Madison provided the attentive, professional service we strive for. Delivering expert property management with great communication and care is what we’re all about.
We truly appreciate your feedback and look forward to working with you again. Our Virginia Beach property management team is always here to help with any of your Coastal Virginia real estate needs.Review fromChristine C
Date: 04/15/2025
5 starsMadison from Abrams Realty is the best. I was nervous about renting our Condo as we have never done it before. Madison answered all of my questions no matter how many there were. She was extremely professional and really put me at ease with the entire process. Within two weeks of listing our Condo we were able to get renters. Any additional questions I have along the way I email Abrams my questions and there is always someone responding to me within the day. I would recommend Abrams to anyone I know.Review fromLisbet C
Date: 06/23/2024
1 starLisbet C
Date: 06/23/2024
After I moved out of a rental property, Abrams withheld part of my security deposit claiming they found a wash rag jammed in the garbage disposal. I spent hundreds of dollars to bring in the cleaning companies that they approved, as per the lease. The rental was left in excellent condition and at the walk-through the Abrams staffer told me everything looked good. So I was shocked when they withheld part of my security deposit.
The claim of a wash rag jammed in the disposal is so far-fetched because you'd need to intentionally shove a rag down the drain for this to happen. When I pressed them for evidence, they sent me a photo of a rag sitting in the sink basin and claimed that they were not able to take photos of the jammed wash rag. When I pressed them for a copy of the bill for this "wash rag removal", I was sent a copy of an invoice from **** **** *******" which is not registered with the ***** *********** ********** *n Virginia as either a legal business or with a fictitious name, as required by law.
I sent all this information to Liz Abrams hoping their practice of withholding a portion of security deposits for outlandish claims was confined to this one staffer. But I never heard from back from Ms. Abrams.Abrams Realty, Virginia Beach Real Estate and Property Management
Date: 07/11/2024
We have carefully reviewed your comments in relation to our move-out inspection. While it is true that during the initial walkthrough everything appeared to be in order, a more thorough inspection revealed otherwise.
After you moved out, we conducted a detailed inspection and testing of all appliances. It was discovered that the garbage disposal was jammed and not functioning. Upon further examination, a rag was found lodged inside. Although we couldn't take a picture of the rag while it was in the disposal, we did photograph it immediately after removal. We provided you with this photograph, along with the invoice for the removal and the move-out inspection. The charges applied were in accordance with your lease agreement.
We had no other issues with your tenancy, and this was the only problem noted during your move-out inspection. We wish you all the best in your future endeavors.Review fromShannon K
Date: 06/06/2024
1 starShannon K
Date: 06/06/2024
Abrams is absolutely the worst management company I’ve had the displeasure of working with via our rental. They were a hard to get a hold of with any issues and I had to call the town and tree removal companies to get a downed tree out of the yard (of our rental), they instead let it sit for weeks, I ended up having to take time off work to meet with multiple tree removal people as well as the town, what are we paying them for exactly. A thru dog the yard was usable for more than a month. Then same issue with garage door opener issue. Totally inefficient , not to mention very hard to actually get someone on the phone, resorted to email and texts which I’m actually glad about because now I have records. At the end of our lease it’s costs us ***** for all of the move out processes (of which they have only certain companies you can use beacuse they have contracts with them separately) sounds fishy to me. Then after all of this to move out I find out that they didn’t file out move in paperwork properly with the landlord; and they transferred our deposit to him, and now he won’t give us our full deposit back because they didn’t give him documentation upon Our move in and issues we saw on that date which were not caused by us. So I went back and forth between them and the landlord each playing the blame game and refusing to help, ended up with only partial
Security back which honestly
I’m not even sure how they operate is legal. Stay away unless you add addendums to the lease and get them to approveAbrams Realty, Virginia Beach Real Estate and Property Management
Date: 06/17/2024
We have received and thoroughly analyzed your review and the allegations that came with it. While we are truly sorry that you feel this way about your experience with our company, we must clarify that the review you posted does not accurately reflect the events as they occurred.
Abrams Realty prides itself on communication, and being readily available to answer phone calls is part of that commitment. We have reviewed all of our phone records, emails, and text messages, which are all recorded in our system, and we have not found any communication from you that has gone unanswered. If there was a lack of communication, we can say with great certainty that it was not on our end.
Regarding the downed tree, while it was unfortunate that a tree fell into the backyard and took some time to be removed, we were in constant contact with you throughout that process. This is an issue covered by homeowner insurance, which can understandably take longer to resolve.
As for the garage door opener, we see that this was completed within two weeks of the work order being placed due to the part being on order. This timeframe is well within the expected period for a repair of this nature.
Regarding the move-out and disbursement of the security deposit, once our management agreement ends, we no longer have the authority to conduct inspections, make repairs, or process the security deposit, as agreed in our lease agreement. We explained this to you and provided you with the owner's contact information. Contrary to your claims in the review, we sent all pertinent information to the owner, including your move-in inspection. You requested proof of this, and once we provided it, you agreed that the owner was in receipt.
If the owner found tenant damages during the inspection, this is not the fault of Abrams Realty and is an issue to be resolved between you and the property owner. We certainly wish you the best in this situation but feel that your criticism may be misdirected.Review fromCorey V
Date: 04/09/2024
5 starsCorey V
Date: 04/09/2024
I've had the pleasure of collaborating with Abrams Realty on several projects, and I can confidently say they stand out as the premier real estate and property management firm in Virginia Beach. The level of expertise, professionalism, and dedication displayed by their agents and managers is unparalleled. Every interaction with Abrams Realty is marked by their team's deep market knowledge, attentive service, and a genuine commitment to their clients' success, whether it's navigating the complexities of property transactions or ensuring the smooth operation of rental properties. Their agents are not just skilled negotiators but also compassionate individuals who understand the importance of finding the perfect home or investment. If you're seeking the best in Virginia Beach real estate, look no further than Abrams Realty — truly a top-tier firm where client satisfaction is the paramount goal.Abrams Realty, Virginia Beach Real Estate and Property Management
Date: 04/10/2024
Thank you for your glowing review! We're delighted to hear you've had such positive experiences with Abrams Realty. Striving to be the the best property managers and real estate agents in Virginia Beach, we're grateful that our dedication to expertise, professionalism, and our clients' success shines through. Your acknowledgment of our agents' skills and compassion motivates us to keep setting the bar higher. We deeply value your trust in us for multiple projects and look forward to continuing our partnership. Thank you for recommending Abrams Realty as the premier choice in Virginia Beach!Review fromDerek R
Date: 04/09/2024
5 starsDerek R
Date: 04/09/2024
I used Abrams Realty to find my new home in Virginia Beach when we moved from Jacksonville, FL. They were recommended by a friend that already lived in the area. Our agent, Mike, was incredibly knowledgable and helpful. He was even able to give us Facetime tours of several homes prior to traveling to Virginia. In spite of a challenging market, we were still able to find the perfect home after only a few in person showings. My plan is to retire in Virginia Beach, but if that changes, I'll be hiring Abrams Realty to list and sell my home when we move out of Virginia. Keep up the good work!Abrams Realty, Virginia Beach Real Estate and Property Management
Date: 04/10/2024
Thank you so much for taking the time to share your experience with Abrams Realty! We're thrilled to have been part of your journey to finding the perfect home in Virginia Beach, especially coming all the way from Jacksonville, FL. Despite the market's challenges, we're glad we could help you find your dream home swiftly.
Your trust in us, not just for buying but also considering us for any future selling, truly means a lot. Welcome to Virginia Beach, and we look forward to serving you again in the future, should your plans change.Review fromMarlene S
Date: 04/09/2024
5 starsMarlene S
Date: 04/09/2024
I can not speak highly enough about Abrams Realty. As the provider of cleaning services for their move-out cleans, We have had the pleasure of working directly with them for over 2 years, and every interaction has been nothing short of exceptional.
First and foremost, their communication is outstanding! This level of professionalism makes coordinating services with them a breeze. Every move-out clean we've performed for them has been seamlessly coordinated, allowing us to deliver our services promptly and effectively. Their attention to detail ensures that properties are always in top-notch condition for incoming tenants.
What truly sets Abrams Realty apart, though, is their commitment to customer satisfaction. They value the work of their service providers and prioritize maintaining positive relationships. Whenever there have been any issues or special requests, they have been quick to address them, showing genuine concern for both their clients and their partners.
I highly recommend them to anyone in need of property management services.Abrams Realty, Virginia Beach Real Estate and Property Management
Date: 04/10/2024
Thank you for your kind words! We're proud to have partnered with you for over two years, ensuring our properties shine for every new tenant. Your praise for our communication and professionalism means the world to us, as we aim to be the best real estate agents and property managers in Virginia Beach. We're grateful for your recommendation and look forward to continuing our successful partnership, making sure Abrams Realty remains the top choice for property management. Thank you for being a key part of our team's success!Review fromAnthony N
Date: 04/03/2024
5 starsAnthony N
Date: 04/03/2024
For any and all of your renting or property management needs, trust this company to provide top service. Their dedication to client satisfaction makes them a reliable choice in the industry!!Abrams Realty, Virginia Beach Real Estate and Property Management
Date: 04/04/2024
Thank you so much for your kind review! We're thrilled to hear that you've had a positive experience with our renting and property management services. At Abrams Realty, we pride ourselves on our dedication to client satisfaction, striving to be the best property management company in Virginia Beach. It's wonderful to know that our efforts to deliver top service have been recognized. Your trust in us means the world, and we're here to continue providing the support and excellence you deserve. Thank you for choosing Abrams Realty for your property management and renting needs!Review fromDan F
Date: 03/07/2024
5 starsAbrams Realty managed my Portsmouth property for 6 years and sold it for me when I was ready to move on from being a landlord. During the time that my property was in management status, I received great service from the management team and loved having my rent proceeds electronically transferred to my account every month. When it was time to sell, I received solid advice from my sales agent and sold the house for more than I expected.Review fromKevin K
Date: 03/05/2024
1 starKevin K
Date: 03/05/2024
The company WAS amazing. Once a property manager named Peter took over the households experience has tanked when interacting with the office. He is unprofessional, has terrible customer service skills, and worst of all refuses to talk to you unless you want to pay money. I went in asking to figure out a solution because multiple times people were sent to the house without notice. Again everything was amazing till he took over. If he is around I suggest you do not deal with the company.Abrams Realty, Virginia Beach Real Estate and Property Management
Date: 03/08/2024
During our thorough review of the provided information, several pertinent questions and concerns were raised.
Peter is a valued member of the Abrams Realty Property Management Team, contributing over 20 years of real estate experience to our team as a property manager. We are confident that the team's efforts have significantly enhanced the level of customer service and overall satisfaction among our tenants and property owners.
After reviewing the available texts, emails, and phone call recordings in our system, we have determined that there was a single interaction between you and Peter, which occurred in February. During this interaction, ***** responded to your inquiries in a highly professional manner, taking the time to address and provide insights into the scenarios you presented. We consider this to be an exemplary level of customer service.
The scheduling of work orders falls under the purview of our property management team's maintenance division. We consulted with them and reviewed the work orders in question. We confirmed that all work orders were duly scheduled, and you were notified of the scheduled work through the tenant portal with appropriate notice. Additionally, we have verified that the maintenance team spoke with one of your roommates over the phone to coordinate the scheduling.
Moving forward, we kindly request that you adhere to the terms and conditions outlined in your lease agreement. By doing so, we are hopeful that your experience will continue to improve.
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