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Business Profile

Rentals by Owner

ODUrent.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is a mold problem in this house. They have done nothing to fix it properly. Twice have i seen them do really shady things to cover it up. These include painting over the mold and covering the mold in the ceilings with new drywall before even treating it. None of which solve the issue. They do not follow their own terms of their own lease but expect to hold everyone else accountable.

    Business Response

    Date: 04/02/2025

    Thank you for bringing this matter to our attention. We take these requests very seriously, as they can have a significant impact on the health and safety of our tenants. We are sorry to hear about your concerns and understand your frustration regarding the previous attempts to address the problem.
    However, after reviewing our work order history, we were unable to locate any reports regarding this issue. It’s possible that this concern may not have been formally submitted, and we apologize if this oversight occurred.
    Please know that we are committed to resolving this issue properly and in accordance with the terms of the lease. We will arrange for a thorough inspection and remediation, including proper treatment, to ensure that this issue is effectively addressed.

    Please don’t hesitate to reach out if you have any further questions or if there is anything else we can assist you with.

     

    ODUrent Management

ODUrent.com is NOT a BBB Accredited Business.

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