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Business Profile

Retail Shoes

Pungo Ridge/Western Boot Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased boots from this company and returned them within the allotted time. The return form gives "refund" as an option, however the company states they will only give me store credit, and says that wording on their website supersedes the form. I feel this was bait and switch.

    Business Response

    Date: 12/02/2022

    The customer failed to read our Terms & Conditions upon checkout when she placed the order.  Our Return & Exchange Policy is clear and can be found on our website at https://********************/returns.asp, which is the same URL that is referenced on the Return Merchandise Form that she used and included with her return, which states, 'If you are not completely satisfied with the merchandise that you purchased from ********************, you may return it to us within 60 days from the date of purchase for a refund or to exchange it for other items subject to the conditions on our Returns & Exchanges Policy (www.********************/returnexchanges.asp).'. 

    We apologize for any inconvenience or confusion that may have caused her to believe that she could receive a refund for monies credited back to her original form of payment.  We have explained to her that the refund she received in the form of a Gift Certificate code, is transferable and never expires.  It may also be used to purchase another gift certificate for someone else, if she so chooses.

    Business Response

    Date: 12/02/2022

    The customer failed to read our Terms & Conditions upon checkout when she placed the order.  Our Return & Exchange Policy is clear and can be found on our website at https://********************/returns.asp, which is the same URL that is referenced on the Return Merchandise Form that she used and included with her return, which states, 'If you are not completely satisfied with the merchandise that you purchased from ********************, you may return it to us within 60 days from the date of purchase for a refund or to exchange it for other items subject to the conditions on our Returns & Exchanges Policy (www.********************/returnexchanges.asp).'. 

    We apologize for any inconvenience or confusion that may have caused her to believe that she could receive a refund for monies credited back to her original form of payment.  We have explained to her that the refund she received in the form of a Gift Certificate code, is transferable and never expires.  It may also be used to purchase another gift certificate for someone else, if she so chooses.

Pungo Ridge/Western Boot Sales is NOT a BBB Accredited Business.

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