Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/16/2024 per email I got a price quote for a building & installtion Total ********** $******** Down payment $********* due upon installation. On 12/31 I emailed **** ******** with multiple concerns. I asked could i just pay for the mechanical drawing plans **** per itemized sheet, because i would need to turn them into the city building dept. for appoval. He replied per email that i must pay entire deposit and sign contract, to be able to get the drawings and that if for some reason the city did not approve the builing, my deposit would be refunded. On Jan 6 2025 I paid deposit by Visa card. On 1/7/25 I received plans and submitted them to the city. On 1/16/2025 I was told per email the metal building would not be allowed due to zoning restrictions. On 1/21/25 I forwarded the denial email from thr city to **** and requested refund of deposit. since then i have left numerous voicemails and emails and have gotten no response. On 1/23/25 I called costomer service spoke with ********* ***** and explained the situation, he said he would look into it and send me his email so i could send copies of emails with **** regarding refund, i indeed emailed the email screen shots to him. Ive tried multiple times to contact him, but he is now not responding. They appear to be scammers vs a legit business, so much that I have filed a a fraudulent complaint with my credit card company. Also in fear of being charged any future amounts from them, Ive terminated that credit account.

  Business Response

  Date: 01/28/2025

  Good day. I have reviewed the customers complaint and he is absolutely correct in that his rep, ***** did tell him if his permits were denied we would refund his deposit. I have spoken with **** and explained that he should have returned the customers call in a timely manner and he should have requested the refund imediately. All of this would have been avoded had **** followed company policy. I apologize for the inconvenience this delay caused our customer.

   

  We contacted the customer this morning regarding his refund and he has disputed his charge with his bank which means we cannot issue a refund because his bank has already removed the funds from our account. We instructed the customer to check his account for the funds and to contact his bank if they have not been returned yet. It can take up to 10 days for the funds to disperse.

   

  As a company, customer service is extremely important to us. We dropped the ball on this one and we are sorry. We will strive to do better moving forward.

• Initial Complaint

  Date:12/25/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I talked with **** ******* at powerbuilt steel buildings around 09/13/24. **** told me that I could order a garage and he thought they were 2 weeks or so out on delivery. He did clarify that I had to talk with the manufacturing guy to get an actual delivery date but it would be close to 2 weeks. I had to make a down payment to get a date. So believing 2 weeks was the window I paid the down payment and proceded to call the other dept. They did not get back to me for a week or so and when I finally got on the phone with them they informed me that it would be 4 to 6 weeks for delivery. I told them on that call that would not work and they said I had to call **** ******** back. I called him immediately on or around 9/16. I left him a message he did not respond for a week and I called customer service and shared my situation with the representative **** I think. He said he would contact **** ******** and let him know. I called multiple times after that and was ignored. I left multiple messages for ****. I sent an email from a different accound guessing that **** Had blocked me and got a response right away Oct 9th. saying he was on vacation and eh would get back to me. Since then I have heard nothing and no email responses I send them weekly. I call them weekly

  Business Response

  Date: 01/02/2025

  We apologize for the incorrect delivery time given to you by your rep and for his lack of communication.  We will be processing the refund of your deposit today and cancelling the order per your request.

  Customer Answer

  Date: 01/02/2025

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******