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Business Profile

Water Heater Dealers

Big Frog Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Heater Dealers.

Reviews

Customer Review Ratings

1

Average of 6 Customer Reviews

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Review Details

  • Ken C

    Date: 06/11/2024

    Website offers inaccurate description. When you try to return, they charge a 30%+ restocking fee. Absolutely a HUGE dissapointment

  • Nicanor E

    Date: 04/16/2024

    I have been scammed by this company. I had placed an order for rainbird sprinkler heads. Specifically 2 cases (40 pcs) of rainbird 5004plus pc with sam check valves. Which are valued about $** ****. What I received was rain bird WITHOUT the SAM check valves. Which are valued about ***** each.
    When confronted they asked to return but i must pay for the return and they will charge me a *** restocking fee.
    They clearly had no intentions of correcting the problem. They know they are sending the less valued items. And they know customers will request to return them.
    They profit the restocking fee and get their items back.
    So its just a restock fee scam.
    They knowingly send the wrong product. You have to open to see its incorrect, then they get the product back and profit while the customer is victimized

  • Brock R

    Date: 09/19/2023

    I think the company is a rip-off. I ordered rainbiird **** *prinklers and when I went to install them they were missing screws to hold the jets . When I returned them they charged half the cost of the sprinklers to restock them . Customers should not have to pay restocking when the merchandise is not complete.

  • Carrie T

    Date: 06/21/2023

    Big Frog Supply didn't send my VERY expensive fittings. They said Fed Ex lost them. Fed Ex investigated and said they never received them. Big Frog Supply wouldn't send me what I already paid for. Also they stopped responding to my emails and phone calls. 0/10. Would NOT recommend! BUYER BEWARE!!!

  • Jo G

    Date: 04/06/2023

    I recently purchased a backflow cover to fit a 32" x 16" backflow device. In the product spec tab there was no information, least of all dimensions, however on the product description tab, there is a header that states "Specification Sheet" with Features and Specifications outlined below it. See pic attached. In this section, dimensions are stated "Dimensions: 34 in. x 16.5 in. x 26.5 in." ... should have fit my backflow, right? Wrong. The box tapers, and instead of listing the TOP portion that actually needs to FIT the backflow, these dimensions are for the BASE of the cover. ??? Make it make sense.
    Once I realized there was a mistake made, I called the Big Frog customer service line, was told there was no alternative option and I needed to apply for a return and refund. I did as asked, and I was then notified that I would have to pay for the shipping on the return (the initial shipping cost) PLUS return shipping, totaling almost half of the cost of this cover... which I would normally NOT had a problem with had I felt that this was a mistake made on MY part, but it was not.
    Pertinent information is missing entirely from the Specifications tab built into the website. THIS is where the specification sheet SHOULD have been. This is where I looked for it, and as you can see from the attached picture, the box is completely empty.
    I have emailed customer service several times asking for better responses, but all I am met with now is someone telling me that this was my error, that they can do nothing because item descriptions are set by the manufacturer (even though it is incumbent upon Big Frog to give accurate information on their e-commerce website), stonewalling and no replies.
    Update, as of 04/06 Big Frog has updated their website, but still refuse my requests.

  • Kasey R

    Date: 08/06/2022

    The company advertised a product as being "New" I purchased on ******* when the package arrived, it came in their own box and loosley packaged. I returned for false advertising. They refused to give me my full refund. They charged me a restocking fee. Why are they charging me a restocking fee when it did not come knew. They are untrustworthy. First and last time i use this company. It's not right that they refuse to give me my full refund for their false advertising!!

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