Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 18th I bought $2,000 worth of flight lessons from Resicum International LLC/ Aeropro for my son for Christmas. My son and myself tried multiple times to schedule his instructor flights and each time we are told the piolt is sick or all 3 planes are broken. On February 1st I called again to be informed by the lead mechanic that they shut down the Flight program. I have been trying to get my $2,000 returned and keep getting the run around. I need this money so I can get my son enrolled in another school I have emailed, called and went to the local location in *********** and still no refund on my $2,000. They sold ** goods with ZERO intention of fulfilling the obligation.

  Business Response

  Date: 02/06/2024

  When Aeropro enrolled ********************* child as a private pilot training student before Christmas 2023, the company was a going concern with active FAA Part 141 ************* and FAA Part 145 Repair Station certificates. The company was open regular business hours, including weekend flying, while training student pilots and repairing aircraft in the regular course of business.

  We accepted ********************* advance payment(s) of $2,000 for flight hours and instruction--a very common practice across the flight training industry, allowing flight students to then draw against this balance when they and their instructor are available for flights.

  In mid-January, after a very thorough review of the financials of Aeropro's *********** operation over the past five years, the Board of Resicum International (Aeropro's parent company) took the difficult decision to shut down operations at *******************************************. 

  After receiving a forwarded email from our ***, *********************************, and discussing ********************* request on a management telecon today, I sent the attached email to *****************. The *** on that telecon directed bookkeeping to refund the $2,000 to ***************** by mail immediately. 

  Best regards,

  *********************

  Chief Legal & Compliance Officer

  Resicum International LLC

  Customer Answer

  Date: 02/06/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action of a check will be sent would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have asked multiple times for the money to be overnighted and I get the run around from one book keeper she tried to get a refund processed and is unable to and then receptionist on she cant get answers or ETA. Please overnight a check so we can be done with this. Saying one will be cut isnt sufficient since all of our dealing with this company has been lies. 
  
  Regards,
  
  *****************************