Reviews
Customer Review Ratings
Average of 3 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKilhong S
Date: 03/13/2025
1 starKilhong S
Date: 03/13/2025
They did mistake at my house.Just crack pipe but change well pump. Cost 10,000$ instead 500$
Appleton Campbell, Inc
Date: 03/18/2025
We appreciate your feedback and understand your concerns. Our Plumbing Install Manager visited you to address this matter, and were sorry to hear that you still feel this way. We stand by our work and remain committed to providing professional and thorough service to all of our customers.Review fromBill R
Date: 09/24/2024
5 starsBill R
Date: 09/24/2024
Don't let the average rating fool you - the one poor rating was from someone who never received service from Appleton Campbell, just promotional mailings she did not want. I had a water main leak that required installing a new water main line from the meter into the utility closet in my house. The Appleton Campbell team did this big job quickly and exceptionally well. They drilled underground with minimal impact to my front yard and worked through multiple problems patiently and persistently to get the job done so I had water again by the end of the day. When they were finished, you would never know that we had a water main break. The plumbing in my utility closet is a clear upgrade from before and they even reseeded the areas near the water meter that they had to dig up to put the new water main line in. The cost of this work was consistent with other estimates I received to do this work, but I'm very happy I went with such a professional team for such a big job.Appleton Campbell, Inc
Date: 09/26/2024
Thank you so much for taking the time to share your experience! Were thrilled that our team completed the job efficiently and with minimal disruption to your property. We pride ourselves on our professionalism and attention to detail, so its wonderful to know youre satisfied with the quality of work and the outcome. Your positive feedback means a lot to us, and were glad you chose Appleton Campbell for such an important project. If you ever need our services again, don't hesitate to reach out!Review fromElizabeth G
Date: 01/23/2024
1 starElizabeth G
Date: 01/23/2024
I am not a homeowner. I do not have an HVAC. Somehow, though, I ended up on Appleton Campbell's **** mailing list.I have contacted them *7* times to ask them to remove me from their mailing list. Each time, they assure me they will remove or have removed me from their list.And still, I go to my mailbox and find mail from them. I am writing this because I just got off the phone with them and told them I was reporting them to the BBB. Their mail represents harassment and I have had enough.Appleton Campbell, Inc
Date: 01/24/2024
We sincerely apologize for any inconvenience caused by the multiple promotional marketing mail contacts you received. We understand that repeated communications can be frustrating, and we appreciate you bringing this matter to our attention.In investigating your complaint, we discovered that your communication not only helped us address the promotional mail concern but also uncovered a technical issue with our software. We sincerely appreciate your diligence in providing details that allowed us to identify and resolve both matters.To address your concerns, we have taken immediate action to ensure that you will no longer receive promotional marketing materials from us. Additionally, we have resolved the technical issue within our software to prevent such occurrences in the future.We acknowledge that being contacted multiple times is unacceptable, and we understand the impact this may have had. We want to assure you that steps have been taken to prevent the recurrence of such issues.If there are any specific details about the promotional mail you received or additional information related to the technical issue that you would like us to further investigate, please provide us with the relevant details. This will help us ensure a comprehensive resolution.Once again, we apologize for any inconvenience this may have caused and appreciate your valuable input in helping us improve our services. If you have any additional concerns or if there is anything else we can assist you with, please do not hesitate to reach out to our public relations manager, **************************Thank you for your understanding, and we appreciate the opportunity to address and resolve these matters.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.