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Business Profile

Pool Contractors

Aquatic Design & Service Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contract entered on 11/18/2021 Contract Paid In Full 08/21/2022 Contract Amount ********* The contract was for installation of an inground pool which included an automatic electric cover the cost of which was ********* with an additional ******* for auto-cover stone. The pool with the exception of the automatic cover was completed in August 2022 and,the auto cover was originally supposed to have been done at that time. I have been repeatedly assured since then that it would completed first in December 2022, then in March 2022 and again in July 2022. I contacted the company and requested a status on completion and requested if it could not be done that I be reimbursed the money for the auto cover so I could get it completed myself. The company has not responded to my phone calls or emails in the last month and I am requesting your help in resolving this issue. Additionally the company has failed to close out the permit with the county of ********, ******** which it is obligated to do by the contract.

    Customer Answer

    Date: 09/12/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Aquatic Design & Service Group regarding complaint ID ********.

    Regards,

    *****************************

Aquatic Design & Service Group is NOT a BBB Accredited Business.

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