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Business Profile

Environmental Services

Conservation Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Environmental Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 17, 2021 I entered into an contract with Conservation services to plan trees on my farm, with tree shelters and to an initial herbicide treatment and a post. This was outlined in the contract we both signed. The amount was 15633.81. The company completed the work and I was billed 14709.49 on 3/25/2021. This project was through a federal grant and I would be reimbursed 100% for all work completed. I promptly paid the bill on 3/26/2021 so that I could submit it for reimbursement. I did not look back at the contract dollar amount and thought what they had invoiced me was correct. A month or so afterwards I got several emails stated I owed 1845.00 for the herbicide treatments. I called their representative to see what. He said he would check on the issue. I never got a call back and the emails stopped so I thought it was resolved. On February 27 2023 I got a certified letter stating I was delinquent in payment to them and they wanted full payment with late charges. This was the first time I had heard from them since summer 2021 and the email issue. I called the representative the same day that I got the certified letter and he said he would check into it. I did not receive a call back until April 13th, 2023 and a different rep. The rep was very pointed with me about how I owed the entire amount and I needed to pay this bill with late charges. I had to get direct with him and asked if he even wanted to hear my side of the story. He eventually listen to and said he would look into it. He called me back and said their accounting department had made a mistake but I still owed the 1845.00 for the spraying. I asked him why I did not get a call back and this has gone on for almost 2 years with no word from them. He said that concerned him but that was it. I spoke with the grant folks who funded this project and they said they would go back and fund me 924.00 which was the difference in what I originally paid and what was on the singed contract so it would not come out of my pock. I am thankful they were willing to do that two years later. I sent the company a check on 3/21/23 for the 924.00 for the difference but the still want another 925.00 for the other spraying. The spraying were outline in the original contract but they are interpreting it the way they want. As of now I have paid them in accordance with what was signed off on in the contract on Feb. 17th. I have spent an inordinate amount of time compiling all this documentation to support what I have described above and they are taking no responsibility. I would appreciate any help you could provide.

    Business Response

    Date: 04/25/2023

    We are familiar with this situation and have been trying to work with the customer to resolve this voluntarily.  I would like to point out that we do not have an accounting department, we have accounting software.  Invoices are sent out in an automated way.  The idea that a customer got some, but not all, of the emails is indeed a mystery.  I would also like to point out that as of 4/25/2023 we have not received any further payments for this account sent 3/21/2023 or otherwise.  The company will not be providing further comments on pending litigation.   

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