We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storage Units

Shield's Self Storage, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2023

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Storage unit from Shields Storage in Virginia at the beginning of the year . Part of the cost for the unit included third party Insurance sold to me through Shields and added to my rent. The insurance was to cover flood or fire damage and/or burglary. Well I found in October that my unit had been burglarized and the majority of my stored belongings had been stolen. I filed a police report with the ******* County police department and filed a claim with the insurance I had been sold via Shields. I got a call a few days later from the insurance telling me my claim was denied because “it could not be proven that a crime had taken place.” Turns out the storage company didn’t have proper security camera coverage so their internal investigation couldn’t turn up any evidence. Which is where the problem lies, I was sold a product contingent on security camera footage that was never going to be available and therefore was never going to properly cover my belongings.

    Business Response

    Date: 11/28/2023

    The investigation completed by the ******* County Police Department and the ***** ******* took many things into consideration to determine the outcome regarding the claim.Shields Self Storage has never claimed that the security cameras cover everything within the property.The ***** pamphlet has storage tips to help protect against loss.  Round disc locks are highly recommended.  The site managers are diligent about doing site checks and reporting any suspicious activity to the authorities.

    Customer Answer

    Date: 11/28/2023

    I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The website for Shields has “24 Hour Security Cameras” on the home page, implying to the consumer adequate coverage to at least allow the consumer to complete and resolve an insurance claim.In no way am I blaming you for the burglary or the loss of my belongings but what I am blaming you for is using the lack of security footage to victim blame a consumer and as a determining factor in the approval/denial of an insurance claim. I do not believe that the lack of evidence due to oversight should prove/disprove a crime had taken place.I just want the insurance to pay out what was agreed upon so that I may replace some of the belongings I had lost and I don’t want to be blamed or victimized again for this oversight in Shields’s security. ******* ******** 

Shield's Self Storage, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.