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Business Profile

Car Decals

Stripe Source

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Decals.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/14/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,

    I sent the following email(text shown below) to Stripe Source at email: *************************** on 01/26. Since then I reached out 2 more times via their contact us page and received no response or phone call. And they do not have a customer service phone number. Since they never responded I had to order more vinyl to get the job done right(as of today) in the amount of ******. In addition to, 2 ********* rides to go a second time to the shop and now I'll have to pay for 2 more ********* rides to get this fixed. (To and from the shop)

    "I ordered black stripes for my vehicle on 01/17, and had them delivered directly to "*** ***** ****", which is the shop that referred me to you and the shop that is putting the stripes on my vehicle. They received them on 01/21 which was very fast and for that I am appreciative. I've included the details below. I took my vehicle in today, which is the earliest appointment they had available to put them on my vehicle. In the process of doing so, they discovered that the stripes for the top of trunk lid and top of bumper section were too short for the trunk lid and in separate pieces and is they believe that you guys sent the stripes for a vehicle that has a spoiler and mine does not. Also the antenna section is too big.

    I took an Uber to get home because cause I live 25 minutes from the shop and will have to take another Uber to get back to the shop to pick up the vehicle, so the shop sent me the pictures. I've attached the pictures for your review. I'm leaving for a cruise tomorrow morning and I'll be out of town from 01/27-02/01 and I will not be able to take the vehicle back to them until the week after I return. And I may not be able to reply quickly if you email/call me regarding this matter. Wondering how this issue can be resolved so that I can get the correct stripes to *** ***** **** asap so that I can have them installed properly.

    Thank you in advance for your time and attention to this matter."

    Customer Answer

    Date: 02/21/2024

    I thought that I added these in the original reply. My apologies. But here are all of the pics and docs. 

Stripe Source is NOT a BBB Accredited Business.

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