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Business Profile

Auto Repairs

Kern Motor Company Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car wasn't an accident, the insurance sent it there to have it repaired and fixed the car was still drivable when it was sent there. The only reason I couldn't drive it anymore. Is because my trash control came on after the accident, and it had to be fixed along with some damage to the car, but it was still drivable and it was still running. They had my car for a month. Then I pick it up yesterday, and the car barely made it home to my driveway. The car is running worse now that it was before it went there.And they're saying they didn't do anything wrong to it.

    Customer Answer

    Date: 11/08/2023

    Yes I do want to resolve this issue I want my car fixed 

    Customer Answer

    Date: 11/13/2023

    I want my car fixed like they were supposed to fix it. Where I want the money? That should be owed to me for them. Not fixing my car.

    Business Response

    Date: 11/15/2023

    When the vehicle came to us it had a check engine light on and it was leaking oil.  The insurance company did not approve mechanic work on the vehicle because the accident didn't cause those problems.  This was because the accident was on the passenger side and not in the front of the vehicle.  We repaired what was approved by the insurance company.  We do have pictures of the vehicle to show its condition when it arrived if needed.  Thanks

    Kern Motor Company

Kern Motor Company Inc is NOT a BBB Accredited Business.

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