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Business Profile

Fitness Center

Orangetheory Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for Orangetheory Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Orangetheory Fitness has 2 locations, listed below.

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    • Orangetheory Fitness

      2016 S Pleasant Valley Rd Winchester, VA 22601-7000

    • Orangetheory Fitness

      141 Lightwood Ct Winchester, VA 22602-2008

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/24/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Orange theory employees refused to cancel my membership after repeated emails and texts sent to them informing them that I did not wish to continue as a member. Prior to signup there was no way to find out when timeslots were available for services. Only after signing up and paying for their service can you access available timeslots through their app. Afterwards I realized they provided very little accommodations for my needs. An OTF member reached out asking me to provide funds after my auto renew membership did not process due to me not providing the funds. At which time I informed them to cancel my membership and not to deduct funds from my account. The OTF employee stated cancellations would not be accepted on a past due account and a payment would need to be processed first. and a form would need to be filled out. A form was never sent for me to fill out. I paid the payment for the month and informed them to cancel my policy once again and not to charge anymore. Several weeks later they attempted charges again. Once again I informed OTF staff via text messages and emails to cancel my subscriptions and to stop attempting charges to my account. Mutiple charge attempts were made daily as many as 6 times per day for both attempts i made to cancel. I eventually received the cancellation paperwork and filled it out at which time OTF stated again that I needed to continue to pay for the monthly subscription as the cancellation paper work would not be accepted until I made another payment. An OTF employee even threatened to send the matter to collections if i did not continue to make payments. Staff at OTF were not accommodating to my multiple requests to cancel the policy over the two month time period and would hound me regularly for more money. 10/23 Joined OTF 12/30 Was the 1st time I informed a staff member to cancel my membership 1/6 I informed an OTF member to cancel my policy once again 2/23 I informed an OTF member to cancel yet again

    Orangetheory Fitness is NOT a BBB Accredited Business.

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