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Business Profile

Internet Services

Visual Link Internet, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I haven't been able to access my emails for over a week. It will not except my password. I have used this password for years.

    Customer Answer

    Date: 10/10/2023

    Complaint settled

  • Initial Complaint

    Date:05/05/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a loyal Visual Link customer since 1995. Within the last year or so the company contracted with an outside provider called ******, which created a situation in which no customers could access their emails. No one was ever at the VL office in Winchester and no one answered nor returned phone calls. Pleas to the owner, **** *******, via Facebook received no results nor communication. Eventually, after about 2 weeks without service, a message was provided to customers of the change in service and how to access our accounts. This complaint is regarding current non-service (as of April 28, 2023) and NO response from the listed owner of Visual Link, **** *******. I am not the only customer who has been unable to send or receive emails, as a local ******** support group also has customers faced with this issue. There is NO customer service contact information for the company, nor for their contracted agent, ******. Technical Support complaints to the company are marked as solved almost immediately after being submitted without anything being done. People rely on their emails for many reasons, including business. This owner and his company need to step up to the plate and take care of their customers.

  • Initial Complaint

    Date:04/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Visuallink.com provides no legitimate phone number to call. Emails sent for billing cannot accept replies. So how do I resolve issues?I pay for a Spam filter and it's not working.I reply to my emails and the replies aren't received.

Visual Link Internet, LLC is NOT a BBB Accredited Business.

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