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Business Profile

New Car Dealers

CMA's Hyundai of Winchester

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/12/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car six months ago come to find out the car has been modified after a recall, which was performed, then my car was not drivable so I am not able to do any software updates to this car. I spoke to the manager of Hyundai. He stated that we cannot change the part out because it would not fix it, Also, he told me he did not have to notify me of any modification to the car. I bought the car as is its in my hands. however I feel this is a fraud sale. Also, I feel my safety is in jeopardy because I cannot do any software updates to this car and as you know, software has a lot todo with the functioning am performance of a car. This car is a lemon.

    Customer Answer

    Date: 02/25/2025

    On February 14 The manager **** from Hyundai called me, stated that he would do a goodwill to repair my car to call **** on Monday February 17 at ***** to set my appointment Instead of me calling, I walked in and talked to **** personally he moved me over to ****** to set up my appointment He told me that it would be about a week for the part to come in On Friday, February 21, ******  called me stated that the part was in on Monday the 24th. I called and left a message also text that I will be dropping the car off Late that afternoon I arrived at 3 PM at ***** on February 24. Spoke to ******. He told me I had to sign the paper. The one that is attached before any work can be done to the car. I read the paper over. It only states that they are replacing the *** I Stated just replacing the *** will not fix this car. You have to replace all the units that go along with the ***. The whole intake system has been modified. So I will not be signing this paper before the car is fixed So at 3:30 PM, I went to Hyundai spoke personally to ****. I told him he was fully aware of just replacing the *** would not fix his car. He took advantage of me being a female thinking that I do not know what is going on. He wanted me to sign a paper for he can wash his hands of the situation. I went downstairs. Spoke to **** who owned the car previously who is a employee there he stated to me that he told **** exactly what was wrong with the car when he sold it to **** he also told **** that he would replace the original parts. **** said no he will sell it like it is **** was fully aware that this car was modified. And never disclosed it, It was not listed in any of my paperwork. If I known that this car was modified, I would never bought it from the beginning. I shouldnt have to have to deal with this situation and safety concern with a car that I just bought, I am $20,000 in debtt in this car. I have called the CEO of *************************** who owns the Hyundai dealership. I have left several messages over four weeks and they have not returned my call. This situation is unjustified. This car is a Lemon. It was a fraud sale. I do not feel safe in this car if I cannot do any software updates to this car. Also, this situation is taking a toll on my health. I have been to the doctors twice with anxiety attacks. 

    Business Response

    Date: 02/28/2025

         This response is based on the complaint#******** received in the mail today, 2/26/25 . The vehicle referenced in the following complaint was purchased on July 25th, 2024. The vehicle was purchased by the customer with ******* miles on the odometer and the model year was 2018. CMA's Hyundai of Winchester sold the car "AS IS" . Even though the car was sold "AS IS" , we are currently trying to determine if there is something we can do to help the customer as "Good Will". This is an ongoing effort , so we are surprised to see this complaint . We still intend to help the customer in some way as "Good Will" , if we can come to a reasonable agreement. 

    Customer Answer

    Date: 03/01/2025

    February 28 at 3:30pm

    CMA Hyundai purchase the vehicle back from me they paid off my loan amount and returned my down payment of $2000. I am satisfied with the resolution of this situation.

CMA's Hyundai of Winchester is NOT a BBB Accredited Business.

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