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Business Profile

Auto Parts

AutoZone Auto Parts - Woodbridge #4665

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a battery from them, the employee didn't install it correctly the terminals were loose and caused my computer to go haywire, had a mobile mechanic come to me twice (two different opinions) said it was due to the terminals not being connected properly it lost communication with the computer. All the receipts show the amount I spent on having them come to me twice since I was stranded. This all has taken any savings I possibly had. The regional manager told me to take it to a shop and I have to pay more out of pocket (which I don't have) to get it towed etc and they can't promise they'll cover the repairs. My job depends on my car (I'm a mobile detailer) now I have lost work I had scheduled, I have no savings, no car to rely on they don't have the decency to fix their mistake by an "incompetent employee" was the words of his own manager and "the *** thinks he knows everything". I'm out of a car, out of work had to cancel my details. I just want them to reimburse the money I spent on these repairs so I can figure out another route.

AutoZone Auto Parts - Woodbridge #4665 is NOT a BBB Accredited Business.

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