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Business Profile

Basement Waterproofing

'58 Foundations & Waterproofing

Reviews

Customer Review Ratings

4.75/5 stars

Average of 12 Customer Reviews

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Review Details

  • Review fromJeanne E

    Date: 10/19/2022

    5 stars

    Jeanne E

    Date: 10/19/2022

    Hands down the best home construction company I've ever worked with. My husband and I hired 58 Foundations to waterproof our crawlspace. We interviewed three different companies and received three very different proposals, but the proposal by **** at 58 Foundations was the only one that felt honest and fairly priced. **** is such a gentleman. Our interaction with the scheduling specialist was just as lovely and she was able to schedule the work within 2 weeks. The communication with everyone at the company was excellent and I received a call two days before confirming our appointment. The crew was just fantastic. They arrived right on time and right on schedule, walked us through the work to be done and every few hours showed me photos of their progress (I wasn't going to get into the crawlspace to look myself!). The work took only two days and now it looks like a completely different space, completely transformed. It looks so clean, it looks more like a finished basement than a crawlspace! We are very, very pleased with the work and our overall interaction with this company. We highly recommend.

    '58 Foundations & Waterproofing

    Date: 10/20/2022

    ******, we are so happy to know that we are the best construction company that you and your husband have ever worked with. Such a great compliment to our team! Knowing you had a great experience with everyone you worked with and that they kept you informed about your project from beginning to end reinforces that our hard work is paying off. Thank you for taking the time to review us. We appreciate your time, trust, and business.
  • Review fromChris N

    Date: 08/11/2022

    2 stars
    So I'll start with the good. The construction crew was professional and their work was solid. We're about a month past the installation of a drain system and it is working well and I have no complaints about the system whatsoever.Now let's address the reason for two star rating. With this company I had to manage my own project which, for what you're paying, is insane. Once we signed a contract, getting them to accept payment was a chore requiring multiple calls and emails on my part over multiple weeks and it didn't stop there.Twice I was scheduled for construction and installation and adjusted my work schedule only to have them not show. They tried to blame the county, but after some direct questioning from me, I got their office to pull the project file to find they never applied for the permit to begin with and were scheduling me with no hope of work actually starting. On our third attempt, work finally got underway and again that part was smooth.After completing the project, they never called for final inspection. When I called the office they once again could not accept responsibility and claimed the construction crew didn't know they had to call because they were out of state--which was an outright lie because I was standing next to the crew ******* during the initial inspection while he had an in depth conversation about final inspections. They then offered to call for final inspection. I never heard anything back after several weeks and finally called for it myself.Worse, if you want to talk to a manager to try to resolve your issues you're never going to speak with one. Their contact information isn't posted and all their line staff does is run interference and refuse to let you speak to them.In short, they have a quality product but be prepared for poor responsiveness, no accountability, and a lack of integrity when it comes to owning their mistakes.

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