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Business Profile

Eyelash Extensions

Amazing Lash Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyelash Extensions.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my membership and was sent an email saying how can we keep you. There was nothing attached to send back. I was charged and then they sent me the letter to send back. I received a reminder and i contacted them to say I had cancelled and they still sent the charge through. I text them and told them no further charges were authorized. I want my charges reverse and compensation for the inconvenience of the un authorized charge.

  • Initial Complaint

    Date:05/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had 2 issues with appointments made at this location. The first I never received a text so they cancelled my appointment and I had driven miles to get there. No problem. Just a mistake, I was upset but I tried to be understanding. Yesterday, and the confirmation text message still not arrive. But I called and the manager confirmed my appt at 1:40. When I got there I was told she said 12:40 so they charged me for not showing up. I explained her that she told me 1:40, I wrote 1:40 in my calendar. Instead of showing customer support, she argued with me at the counter that she said 12:40. I'm the customer. I could understand if you said 'sorry this was a misunderstanding, let's reschedule'. But she wanted to argue and it didn't matter at that point. I heard 1:40, I repeated the time to her and I wrote 1:40. If she said 12:40, it didn't matter because thats what I heard. I should not be charged a no show fee! I made another appointment at another location which I was very happy with. No problems and I did get a text message confirmation from the new location. Just poor customer service at the Amazing Lash Studio, ***** ******* **** ** in Woodbridge. And its such a pity because before that I had a very good experience. All the technicians were very nice and helpful.

Amazing Lash Studio is NOT a BBB Accredited Business.

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