Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Provider Name: Fairfax Oral and Maxillofacial Surgery Tax ID #: ********* Address: ************************************************ Phone: 703, ********. Address: *********************************************** Phone: *********** ************* phone #: ************ Web page: **************************************************** My Name: ***** ********-********** Patient ID: ***** Insurance: United Concordia dental Policy: Elite Plus Member ID: ************ Valid until 8/31/2024 Provider is in the insurance network, covers up to 80 % of services 8/26 Consultation an CT scan to consider dental implants, which have a high percentage covered by the insurance. Paid $ 490, 100% of costs, was told return of the insurance will be reimbursed to me. 8/28 extraction of tooth # **, charge $507.00, paid $203, should be covered up to 80%, return of insurance should be reimbursed to me. 9/2, 9/5, 9/11, 9/13, 9/28, 9/24, 9/25: I called the provider and receive multiple different information about the status of the claims, some said the claims were sent on 8/29 and 9/2, others had all kinds of reasons why the claims have not yet been sent. I was provided with the billing dept.s phone # and email address to contact them directly. ************* does not answer the phone, I never received a response to my multiple voice messages requesting follow up on the claims to the bills. Up to date 9/25/2024, the insurance *** states they have not yet received the claims from the provider. ************* does not return their voice messages or email requesting follow up on the status of the claims. I would like to file a complaint about Fairfax Oral and Maxillofacial Surgery which is keeping the return of my payment covered by the insurance and not providing accurate information about the status of the claims sent to my insurance ***

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive spent over 10k with this business in the past year. I had an appointment ive waited weeks for to have a procedure done as im in extreme pain. 12 hours before my procedure (scheduled aug 7th 2023) the woodbridge office called me and said "hi we want to confirm you cancelled your appointment tomorrow" i said no... ive waited weeks for this im in pain. I was told "oh sorry it must be an error on our part but the doctor youre seeing isnt here anyway tomorrow but we can get you in another 2 weeks." Absolutly unacceptable. That doesnt even make sense u call to confirm cancellation?