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Business Profile

Motorcycle Dealers

Virginia Cycle, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Important information

  • Customer Complaint:
    Coleman PowerSports is an independent franchised dealership located in Virginia that does not sell the Coleman brand of products.  Complaints for the Coleman brand of products should be filed here.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I PURCHASED A SLINGSHOT FROM COLEMAN POWERSPORTS ON 06/13/2024 IN WHICH MY PERSONAL VEHICLE WAS DAMAGED ON THE PARKING LOT OF COLEMAN POWERSPORTS I MENTIONED THIS TO THE SALESPERSON WHOM ADVISED THEY HAVE CAMERAS THAT WOULD HAVE TO BE VIEWED THE NEXT DAY AS IT WAS BEYOND BUSINESS HOURS. I HAVE CONTACTED THE BUSINESS 3 ****S TO ADVISE OF THE SITUATION AND GET ASSISTANCE WITH HAVING THE CAMERAS VIEWED FOR THE **** PERIOD IN WHICH I WAS ON THE PREMISES AND HAVE YET TO RECEIVE A RESPONSE FROM THE BUSINESS

    Business Response

    Date: 06/21/2024

    We have reviewed the camera footage from all available angles from the time of arrival until departure. We can not see a specific incident where the vehicle would have been damaged. 

  • Initial Complaint

    Date:09/16/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business takes a $250 "fully refundable" deposit if we are interested in any bike that they don't currently have in stock. I paid the fee and found the bike elsewhere. I have been trying for over a year now to get my refundable deposit back and they have done nothing. I have messaged them, called them, even gone to the dealership and was promised by ***** (head of sales) that I would get my deposit back. Still nothing. Please help. They hold on to the money and I think it's a scam.

    Customer Answer

    Date: 10/01/2023

    The name of the establishment is:

    Coleman Powersports

    **********************************
    Falls Church, VA 22046
    Phone(**** *******

    I have attached the receipt of the "refundable deposit" which they have yet to refund me. I am not the only one who has had issues with their refund.

    Business Response

    Date: 10/03/2023

    We would be more than happy to return your deposit.  However, our policy is that we must return it to the original form of payment which is your credit card.  We do not keep card numbers on file so I need to get your credit card number to be able to process the refund.  I had tried to reach out to you previously to get this information.  I am sorry that this has not been an easy process for you.  We have no intention of keeping you deposit.  We have been in business for 60 years and pride ourselves as being very reputable.  If you would reach out to be personally I will get this handled for you.  My direct number is ************, ***********************, General Manager.  You can also reach me via email at ***************************************.

    Thank you,

    Customer Answer

    Date: 10/17/2023

    Dthis has been resolved. I have gotten my refund after their GM contacted me

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is for the Woodbridge location - If you value your bike I would not bring it here. They are unprofessional, unethical, and have shady practices. Do NOT trust them with your bike. Brought a brand new 2022 Street Triple RS for an oil change, they could not properly complete the oil change and put the chin fairing back on loose (hanging). It was hanging by 2 bolts which flew off not to mention after the oil change there was oil all over my bike. Belly pan fender was damaged due to lack of skill from technicians, servicing department refuses to pay for damages they caused. **** in the servicing department was not much help, he made matters worse and continuously makes excuses so they do not have to pay for damages. I've brought my bike here multiple times and every time something goes wrong. ***** go missing off the bike, TC sensor was messed up and the bike would not go over 20 mph, bolts and anchors went missing from belly pan fairing and tail tidy. Save your self the trouble and pay the extra money for a reputable dealership/servicing department. I would give half a star if possible. I will not be returning to this unreputable and dishonest dealership/servicing department.Thanks for all the help **** (Service Manager) - Great customer service (NOT).

    Business Response

    Date: 11/29/2022

    I am sorry you were not happy with the service you received.  Your motorcycle is a 2021 and it has never been serviced.  We recommended a full service and you only wanted an oil change.  If we had done a full service we would have tightened all of your nuts and bolts.  Where we failed was our technician did not make note of what he found while performing the oil change so we could inform you. Because of that we felt partially responsible and we replaced all of the missing nuts and bolts.  We paid out $70 for news nuts and bolts on just an oil change.  We do stand behind our work and our technicians.  We try to see it from the customers point of view and correct our mistakes.  We are not perfect but we are honest and do what is right.  Again I am sorry for any trouble and sorry you don't feel we took care of the issue. 

    Customer Answer

    Date: 12/04/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:

    More false statements from the business. This motorcycle is a 2022 bought brand new and has had all serviced done at ****** *********** with paperwork to back it up. All service has been done on time with the dealership where it was purchased. The one time it goes to your business for an oil change it magically runs into problems and all of a sudden all bolts are lose. Very poor integrity from your business. Very sad.

    Regards,

    ***************************

Virginia Cycle, Inc is NOT a BBB Accredited Business.

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