Complaints

This profile includes complaints for Great Job Moving and Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Great Job Moving and Storage has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Great Job Moving and Storage

  15005 Farm Creek Dr Ste 106 Woodbridge, VA 22191-3566

  
• 

  Great Job Moving and Storage

  7942 Angus Ct Ste F Springfield, VA 22153-2801

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I engaged Great Job Movers to move my furniture on July 15th. They were very responsive in scheduling and providing an initial quote of 4-5 hours with a cost between $852.65 and $992.65. The quote was provided in mid-June. For two weeks prior to the move I left over 15 voicemails and e-mails to confirm elevator reservation times for my buildings. I received no response. I finally caught a team member via phone to confirm the times three days before the move and they confirmed that 9:30am-11:30am move out and 8am-1pm move-in would work for the team. Then, the day before the move, the same person called to ask that it be rescheduled as an afternoon move. I said no as I had tried to confirm times for 2 weeks and received no response, leaving the window for changes shut as July is the busiest time of the year to move. On the day of the move, I broke down all furniture pieces and took apart my bed in advance to make things as quick as possible. The team did not arrive on July 15th until 10:30am. I had to beg both buildings to move other tenants' elevator schedules to reserve each elevator for longer. The two buildings are a five minute walk apart. The moving team openly talked about taking longer so they could avoid doing an afternoon move and said they would tell their bosses the move was larger than quoted to avoid working the next day. They did not move me out of my old building until 1:30 and did not complete the move-in until 4:30. My 5 hour max quote took 7 hours and cost $1398.18, nearly $500 more than I was prepared for. I reported these concerns to Great Job management via e-mails, reviews, and phone calls and was told they would conduct an investigation and I would hear back. I have not heard back in any capacity. I would like to recuperate a portion of my funds as I believe they were purposefully negligent in order to charge more. In the event that funds cannot be remitted I would like other consumers to be aware of their poor service and communication.

  

  Business Response

  Date: 08/19/2022

  First, we would like to apologize for any inconvenience the customer has endured during the move.
  It is never our intention that customers will have a less than satisfying experience.

  We were not able to immediately return the customer's calls due to the busy season. However, in an effort to resolve all of her concerns we have refunded the requested $500.

  We regret the customer found it necessary to file a complaint, and hope the customer is pleased with the resolution.

  Customer Answer

  Date: 09/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************

  From: ********************************* <***********************>

  Date: Thu, Sep 1, 2022 at 10:29 AM
  Subject: BBB Complaint
  To: <***********@mybbb.org>
  
  
  Hi *****, I received notice of complaint closure on my BBB complaint (#********) and that the note "Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied." would be attached to the final complaint and marked as closed. 
  
  I am satisfied with the company's response and accept their reconciliation to my complaint. I believe this was user error on my part, as I didn't realize that I needed to or where to place a final response. 
  
  Could the case be revised to show that the company made things right? 
  
  Thanks, 
  
  ********;