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Business Profile

New Car Dealers

Johnson Family Chevrolet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I financed a 2024 Chevrolet Tahoe on march 11 2024. traded in a car , payed 1000 down made 9 payments of 1229.63 then when my tags came due I went to get them and the dmv said there’s no title in state of Virginia. I called dealer and they said they would fix it but they let me drive a used small car for 2 weeks until I found out that it’s a Virginia state law that if don’t have title in 30 days you have the right to return car and tore up contract and so I took car to them but owner said no he wouldn’t pay off loan. He said he has to check with lawyer. Please help all I want is out of loan I have no car to drive but still making big payments. So unfair.

    Business Response

    Date: 01/22/2025

     **** **** (cc’d) and I represent Johnson Family Chevrolet in Woodlawn, Virginia in regards to the referenced complaint.  We will supplement this email with documentation to support the following timeline of events: •         Mrs. ***** made the deal with the Johnson Dealership on March 11, 2024 (signed Bill of Sale to follow). •         The dealership applied for a registration and title and the registration was issued to her on March 11. 2024 (copy attached). •         The title was also issued that day (3/11/24), with the lien of GM ********* duly recorded. •         When Mrs. ***** came into the dealership, she was looking for a Tahoe.  The car she wanted was not in inventory, so the Johnson Dealership executed a DX (Dealer Exchange) for the Tahoe with ****** ******* ********* ** ********** **.   ****** ******* had obtained the Tahoe from ********** Chevrolet in ********** **.   o    As is the practice in the DX process, ********** Chevrolet transmitted the original Manufacturer’s Certificate of Origin--MCO (aka Manufacturer’s Statement of Origin—MSO) to ****** ******* when the vehicle was delivered. o    ****** ******* transmitted the original MSO to the Johnson Dealership when the Tahoe was delivered to Johnson.    •         On April 20, 2024 (over one month after the registration and title were issued in Virginia), ************ issued a title to this vehicle in ************ to ***** **** *****, who had purchased a Silverado at ********** Chevrolet, with a lien in favor of **** *********. o    Apparently, the title clerk at ********** Chevrolet mistakenly entered the VIN for the Tahoe on the title application. Please see the attached letter from ********** Chevrolet verifying the error. •         This first came to the attention of Mrs. ***** and the Johnson Dealership in November, 2024, when Mrs. ***** went to DMV in Virginia to get her registration renewed. o    At that time, DMV in Virginia refused to issue the registration, pointing out that the vehicle had been titled in ************ in April and that **** ********* had a lien on the vehicle. •         Since that time— o    The Johnson Dealership has pointed out the situation to ********** Chevrolet, and the situation with the ************ title has been resolved. o    Mrs. ***** returned the vehicle to the Johnson Dealership and demanded—?  A payoff of her loan with GM ********* ($71,478.91); and?  An additional $15,000 o    At the time the car was delivered in March, it had 512 miles on the odometer. o    When she returned the car, it had over 28,787 miles. She has since retrieved the vehicle. o    Mrs. ***** hit a deer with the car, and the front end (grill, bumper, hood) were all damaged. We believe that the damage has since been repaired. o    The Johnson Dealership estimates the market value of the car at $57,000 We certainly understand Mrs. ******* frustration, but the Johnson Dealership has no responsibility for this situation.  The registration was delivered on the same day the deal was closed.   Had it not been for the unfortunate error by the title clerk at ********** Chevrolet in ************ (which no one in Virginia had any way to discover until Mrs. ***** went to renew her registration), Mrs. ***** would not have had this problem. Don’t hesitate to call or reach out to us. We will follow up with more documentation.**** ******* | Attorney

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