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Business Profile

Sheet Metal Fabrication

Wythe Sheet Metal, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sheet Metal Fabrication.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date they put the new water heater in 1/18/2024
    The water heater quit working a month ago called them to come out and fix it and they came out but didn't fix it said they need some parts from the water heater company ******** ***** that was three weeks ago called to speak with the service manager he never called me back paid $2071.76 for the job to replace and put a new one in

    Business Response

    Date: 01/30/2025

    Good morning, in reference to the above complaint we did try to resolve the issue and replace components of the system. On January the 23rd we had an appointment scheduled to replace parts on the water heater. When the technician dispatched to the job Mr. ***** called into the office and stated that he didn't want us to replace the parts only to drop the off and he would have someone else complete. That is what we did per his request. Since then we haven't heard anything from the client. Our team here strives for 5 star service and that is what we want to give to each and every client. However when they decline the services there isn't much that we can do. If there is anything additional that our company can do to resolve the issue please let us know. Thank you! 

Wythe Sheet Metal, Inc. is NOT a BBB Accredited Business.

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