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Business Profile

Tree Services

The Tree Masters
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** ***** has ran off with my money and has not returned to cut down my tree. In October, ***** came by to do a diagnostic on my tree. He said it required a **** down-payment. I paid the **** and he was supposed to return in a week. The first few weeks, he kept postponing it saying that he had other jobs that were taking over. Now 3 months later, he is nowhere to be found and is not returning any phone calls. I am still without a tree cut and ***** has ran off with my ****. This is highly unacceptable. I will be seeking criminal charges against him as well.

  • Initial Complaint

    Date:07/08/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We order trees from this business. The owner came to our house, took the order and 50% of the final cost as a deposit ******** The trees were supposed to be deliver and planted a few weeks after. After many messages promising to deliver it, he stopped being responsive. After a long time, he said he would reimburse part of the deposit because according to him, we were cancelling when in reality he never deliver the product when he promised. Today, after more than 3 months, he sent **** which is half of the deposit saying that he will keep the other part because we cancelled the order and it was 25% of the total work that he will keep. We never cancelled the order but after he stopped being responsive, we just wanted our money back. If somebody broke the contract it was him by not following through with the job after giving several dates of completion. I cannot believe that this person is allowed to do business like this. We ordered at the same time that our neighbors and as far as I know he has not return their money either.

    Business Response

    Date: 08/31/2022

    Business Response /* (1000, 8, 2022/07/19) */ For starters I have never owned a business by this name nor have I ever had a business license for a business with this name. Mr hey man signed a contract which has a 25% cancellation fee on all work. We had multiple delays beyond our control which in our contract we are not liable for. Consumer Response /* (2000, 11, 2022/07/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) This is clearly a strategic business model. The owner took our money, never did the work or explained why he didn't show up with the trees. Then he became unresponsive for weeks at a time, waited until we realized he wasn't going to fulfill the contract and demanded our money back so he could accuse us of cancelling. Free money for not doing anything you promised. The *** does not have **** ******* as a registered business. They provided this company name for this complaint since the owners name is registered under Tidewater Tree Care and ***** **********

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