Complaints

This profile includes complaints for Secoy Custom Structures's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Secoy Custom Structures

  188 Shady Pnes Arlington, VT 05250-9797

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  Secoy Custom Structures

  PO Box 713 Arlington, VT 05250

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/9/2023, my wife, *************************, and I agreed to a contract with **** ************************************************ **** agreed to build an addition to our home and provided a quote of $87,000. **** reported the project would be fast and easy, and completed in 3-4 weeks. He requested a deposit of $52,525, which we paid to him in full. Immediately, **** and his team had bad attendance and were not providing quality work as evidenced by extensive water damage to our home. I spoke to **** on the phone on 8/14/2023 to resolve several concerns. **** agreed he was not able to finish the work and also agreed to us switching contractors so someone else could finish the job. He spoke about having too many other projects and not enough help. On several occasions we requested details from **** about the work done to justify the costs. On 8/15/2023, we requested a prompt refund of the unused portion of what we paid. **** refused. Instead, on 9/18/2023, he sent an electronic invoice requesting $9,595.42 in addition to the $52,525 deposit. The invoice lacked any details of the work done to justify the costs, despite repeated requests to understand why he felt he was owed this money, he refused. We responded to ****'s invoice with a letter in accordance with the prompt pay act in ******* that we would not be paying the invoice, we had to file a claim with our home owner's insurance for the water damage caused by ****'s negligence, and we learned much of the work he did was not in compliance with building codes and we would have to pay another contractor to remediate those issues. **** wrote back with a threatening message that if we do not pay him he would come to our home, remove our windows, remove our doors, file criminal and civil suits against us, and put a lien on our property. We believe **** was reasonably owed $37,994.66 for the work he did and his incorrect work has cost $18,500 to repair. Therefore, we believe ************* us $33,030.34 and we want to have this problem resolved.

  Customer Answer

  Date: 02/02/2024

  I have not personally heard from the business in response to my complaint. **** Secoy with Secoy Custom Structures has responded to the **************************** regarding their investigation into him regarding Home Improvement Fraud and has also responded to The Consumer Assistance Program through the ************************** I reached out to the ************************* to request help in resolving this matter. When **** spoke with the Home Improvement Specialist, he continued to refuse providing any sort of refund for incomplete work and continued to provide zero details to explain his decision. **** continues to claim he feels he is owed money. **** now claims he will write a full accounting of the work he has done, which we have been requesting since August 2023. We are concerned **** will be dishonest in whatever documentation he creates considering he has refused to give any accounting of the work he has done up until this point in addition to many reports from **** "there is no more breaking things down." **** has reason to be dishonest now that he is being held accountable for his actions and he is facing possible consequences. Also, we hired an expert in this area to provide a full accounting of ****'s work, and so we already have factual information, detailed reporting, and proof, that **** was reasonably owed $37,994.66. All of this proof has been given to **** so we can attempt to resolve the issue. **** took $52,525.00 from us and also did incorrect work which needed to be fixed and resulted in an additional $18,500 of expenses. Therefore, we believe ************* us $33,030.34. The **'s office relayed the message to us - **** continues to refuse to pay back any money to us. We will continue to work with the ** and any other provider able to help resolve this matter. We want to be reasonable and provide **** with options for how to repay what is owed, including payment plans. 

  We have also learned that **** is not licensed, and he is not responding to our home owner's insurance who is seeking the name of his insurance provider. We have also personally asked **** numerous times for the name of his ************ insurance provider and he has responded he has already given that to us, or he will have to look it up. We have reason to believe he is unlicensed and uninsured. 

  In May 2022, the ******* Legislature passed and Governor ***** signed into law a bill that created mandatory registration with the state for any contractor who performs residential construction where the estimated value is $10,000 or more, inclusive of labor and materials. Registration is required as of April 1, 2023. **** Secoy did not do this.