Mason Contractors Equipment and Supplies
Trow & Holden Co., Inc.About
Important information
About This Business
of stone cutting tools for both the industrial and art markets. The
company produces pneumatic tools, carbide-tipped tools, steel tools and
hammers.
Products and Services
Years in Business: 164
Business Details
- BBB File Opened:
- 2/25/2008
- Business Started:
- 1/1/1861
- Business Incorporated:
- 11/25/1911
- Type of Entity:
- Corporation
- Alternate Names:
- Trow & Holden Stone Cutting Tools
- Business Management:
- Ms. Gina Akley, President
- Mr. Jordan Keyes, Vice President
- Number of Employees:
- 18
Additional Contact Information
- Customer Contacts
- Ms. Gina Akley, President
- Mr. Jordan Keyes, Vice President
- Fax numbers
- Primary Fax: (802) 476-7025
- Additional Phone Numbers
- Other Phone: (800) 451-4349
- Additional Email Addresses
- Primary: Email this Business
- Social Media
Additional Information
- Payment methods
- Cash
- Check
- Credit Card
- Debit Card
- Gift Certificate
- Wire Transfer
- American Express
- Discover
- MasterCard
- PayPal
- Visa
- Money Order
- Refund and Exchange Policy
Tool Return, Repair & Exchange Policies
Trow & Holden is committed to providing the informationand service necessary for customers to purchase and maintain the besttool for their work. For assistance or to coordinate a return, pleasecontact customer service at 800-451-4349 or via email at [email protected].
Below, please find an overview of our policies regarding tool returns, exchanges and repairs:
- Returning Unused Merchandise
Unused products may be returned for a full refund or credit within 60 days of their initial purchase. Any products that are returned after this time period, appear to be used, or have not been kept in like-new condition may be subject to partial credit for restocking. Customized tools, including chisels with teeth or rondel (which are ground to order), hammers with fiberglass handles, or any tool with custom stamping, will be subject to a 25% restocking fee. - Warranty Repair or Replacement
Tools being returned for service under warranty are subject to an evaluation upon arrival. Any tool that appears to have been damaged as a result of defect or irregularity will be replaced or repaired at no charge. Please contact customer service prior to any tool return, which will allow any necessary notes or arrangements to be made before the arrival of your tool. - General Maintenance, Repairs & Retip Exchanges
Any tool that is worn or has become damaged during the course of normal usage can be sent in for maintenance or repair. An assessment of the tool’s condition will be made upon arrival, and service charges will be quoted accordingly. Tools that have been worn or damaged beyond reasonable repair will be eligible for Retip Tool Exchange, which grants 15% off the purchase price of a replacement tool.
- Returning Unused Merchandise
- Business Categories
- Mason Contractors Equipment and Supplies
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