Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wilkins Harley Davidson was told expressly not to run my credit through *************** financial and they still turned around and without my permission or knowledge ***** through there again it did not come to my attention till the following week when the ****** ******** ************** called my personal cell phone And I have the emails from me and **** ******** stating that that was not OK and I will not have any dealings with the *************** the owner **** **** was made very well aware of this in front of his management team along with **** ******** included Not Wilkins Harley Davidson, not their financial division. Nobody is taking accountability for this illegal action. I want it removed from my credit immediately they not now nor will they ever have my permission to run my credit through ****** at any point in time.

  Business Response

  Date: 04/10/2025

  RE: BBB Complaint #******** **** ******
  Thank you for the opportunity to respond to the complaint filed by *** **** ******.
  On or about February 14, 2025, *** ****** contacted our dealership by phone, expressing interest in purchasing a motorcycle. During this call, he submitted a credit application and was presented with interest rate and payment information. Upon receiving this information, *** ****** became verbally aggressive, raising his voice and yelling at both our Business Manager, M.A., and our Assistant Sales Manager, E.G.
  Shortly thereafter, anonymous negative reviews were posted on ****** and Yelp, falsely stating that we had lied to *** ****** and caused his credit score to decrease by 60 points. We responded to these reviews as they were not only inaccurate but also defamatory. Based on the timing, content, and details of the reviews, our team concluded that *** ****** had posted them.
  While reviewing the situation, a ****** search of *** ****** name and location returned disturbing information about a person with serious pending criminal charges. Out of an abundance of caution, staff were instructed to alert management if *** ****** made further contact.
  On Saturday, March 22, 2025, *** ****** visited the dealership in person with his partner and his son, again expressing an intent to purchase a motorcycle.  I engaged *** ****** and let him know that I was disappointed with his reviews.  He initially lied to me indicating that he had not posted any negative reviews.  Then he acknowledged posting them and indicated that he has some mental challenges.  Despite previous concerns, I chose to allow *** ****** to remain in the store, primarily out of consideration for his child and his expressed remorse for prior behavior.
  *** ****** met with one of our Business Managers, J.S., and willingly provided all standard information required for financing, including his social security number, income and residence details. As part of the financing process, ********************************** (HDFS) requested supporting documentation, which *** ****** submitted during his visit by email to me (see attached)
  Later that evening, *** ****** emailed to inform us he had removed his previously posted negative reviews.
  On Tuesday, March 25, 2025, HDFS conditionally approved *** ****** loan but required verified documentation (not screenshots) of income and residence. Additionally, HDFS mandated installation of a *** tracking device on the motorcycle, a standard requirement in certain financing situations to protect the lenders interest.
  This *** condition triggered a highly emotional response from *** ******, who began sending a series of approximately 25 emails within a two-day period. Several of these communications were erratic and difficult to follow.  For example, one of the emails was his upset with the fact that we had given his son snacks during their 3-hour visit.   Most of the emails focused on his upset with the *** system.  He also resumed posting anonymous, defamatory reviews online. 
  *** ****** then contacted HDFS directly to lodge a complaint, alleging we had submitted a loan application without proper authorization. HDFS promptly investigated and concluded that there had been no wrongdoing on our part.
  Given the circumstances, we informed HDFS that we would not proceed with the sale to *** ****** under any condition. **** took steps to withdraw the credit inquiry from *** ****** credit report. 
  In summary, we believe this complaint is without merit.  We have provided several documents showing **** providing us with normal financial documents needed to acquire a loan.  We have redacted certain information or purposely withheld the actual documents (proof of income/proof of residence/payment information) he forwarded to ensure his privacy is protected. We made every effort to act professionally and with compassion despite ongoing challenges, including inappropriate behavior, baseless accusations, and reputational harm to our business.
  We respectfully consider this matter closed since **** has taken the steps *** ****** requestedcorrection to a credit report. 
  
  

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********* Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

   

  I am rejecting this response not only in part because Im absolutely disgusted with the actions of Mr. ***** He is known to try to attack anybody that brings up any sort of a problem to him. The fact still remains that this has not been removed from my credit their illegal actions have not been rectified. I simply posted. I wanted this off of my credit where they did not have my permission to run it through ****** financial Im not here to throw insults and to continue shady business practices, such as somebody that leaves a bad review, sending out a private investigator on such a person I will say everything he had to say in his response was in fact a lie his one and only concern when I stepped foot in that building was the ****** reviews so once again, no I do not accept this response. The actions that were taken were illegal and it will be removed immediately.

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 04/18/2025

  **** ****** request is moot.  The request to remove his credit inquire has been made.  His issue is now with the lender he asked to provide a loan. 

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  i have honestly had enough of **** **** as yo the fact that no truth ever seems to come from this mans mouth, i say this as i had already spoke directly to the bank before coming here and explaining that i had no clue they were ****** financing and the took no responsibility and directed me right back to the dealership. I had also spoken with trans union and they said the same thing. I also filed a report to the *** aswell and they said to try the bbb or my states ag. So as i said before nothing has been done he still will not take responsibility and clearly will not take action. I would also like to add i most certainly did not choose this bank for a loan that was wilkins that did that.

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****