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Business Profile

Roofing Contractors

Sabens Home Improvement, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contractor never started a roof job that I put 50% down on June 9th and I never received a refund as promised mid December. *********************************************************** installments and never received a reply. Sadly, I have no choice and have since filed a complaint with the state of Vermont as well.

  • Initial Complaint

    Date:08/28/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** Sabens and I signed an agreement on April 27, 2024 that he would replace my roof this past spring. He stated that the roof would be complete by the end of May 2024. He has delayed many times, and now is no longer answering my phone calls or texts. I see that he now has several other complaints lodged against him this summer. I am filing a complaint with the Orleans County Small Claims Court today, 8/28/2024, as I no longer have any confidence that he will satisfactorily complete the project, or indeed that he will start it. I am filing this complaint with the BBB in order to warn other potential would-be customers.

    Customer Answer

    Date: 09/08/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:07/18/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    stating work was to start end od April 2024 a signed propasal for metal roof replacement. ************* had done 2 roofs local to me in prior years.************* never showed up. He insists ,end of april, was wishful thinking,as he had clients before me schedualed. I explained that ,if he told me he wanted 50% down payment for months out into late summer I would have gone elseware.I would like a refund. check #*** ****************** bank.

Sabens Home Improvement, LLC is NOT a BBB Accredited Business.

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