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Business Profile

General Contractor

Mountainside Builders LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with ******************************* of Mountainside builders last August after actually finding him here on the BBB website of all places, to build an addition to my home at ***********************************************************************. I therefore assumed he could be trusted. Within a couple weeks of the start of the project after the foundation was poured, *************** shut the project down because he was building in the right away of their transmission lines using a site he preferred. That should have been the end of my engagement with him, though we continued conversations about other locations for the addition. In the meantime, ****** delayed until winter came, still holding my $60,000 deposit. Finally, a couple months ago I asked for my deposit back and cancelled the project due to losing all faith in his professional abilities. I've been met with increased avoidance of communication with a total silence in the past two weeks. I've texted, called, And left voicemails multiple times and have heard nothing. I would like to get my $60k back and deal with the foundation he put into the power company right away.

    Customer Answer

    Date: 05/08/2023

    I have gotten one vague reply the builder, ******, after multiple attempts to reach him by phone and text.  The vague text was in response to me considering taking legal next-steps. I was given a  vague excuse about his "accountant being out of town", with a vague statement about not knowing how long it will be until he can get my $60K deposit back to me.  A month has now passed since the project was canceled and I requested my deposit back.  That is the only communication I have heard from him.  I would love to settle this through the BBB since this is where I originally found his advertising on your site.  A legal route is not my preference and I've stated that to him, but feel as if I'm running out of options without clear communication from him.


    Thank you,

    *************************

    ************

    Business Response

    Date: 09/13/2023

    We initiated the refund to this customer back on 5/20/23

     

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