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Boondock Motors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday, October 22nd, 2023 around 1am, AAA contacted Boondocks Motors to request towing service. To transport my car in excess of the 100 mile allowance through AAA, I would need to pay $250.00 ($5.00x50 miles). Boondocks sent a payment link for me to pay the balance through Square. They promised to arrive within 2-3 hrs to arrive around 4am. At 4 am Boondocks had not arrived. Boondocks was contacted. I told them no one arrived. No concern was displayed over the fact the driver had not arrived. 2 hours passed and I called again. When I told the dispatcher the driver had not come, he replied okay & that hed give the driver a call. He thought he hung up the phone but didnt. He fell asleep & was snoring for 45 MINUTES. I called AAA on a second phone & placed him on speaker so they could hear. AAA tried calling at that time but no success. At 10:31 am AAA called to say that Boondocks was finally sending a driver but at 10:00 am I received a call from the original towing company that AAA contacted 18 HOURS PRIOR!!! I made several attempts to reach Boondocks around 11:30 am on Sunday, October 22nd, 2023. I called back-to-back until someone answered the phone so that I could request a refund. I spoke to the owner T***. He said, he would process a refund. Mysteriously though, at 12:17pm Sunday afternoon, I received a call from the employee G***. G*** explained he was on his way to my car but was still 40 minutes AWAY arriving around 1pm!I explained my car was picked up at 11am by another tow company. Prior to G*** calling, I had spoke to T*** about refunding my money. He had just finish towing a car to *******, **. I explained T***** needed to provide a refund, he replied T**** was complaining that he would not take a $250 loss out of his own pocket. He was insinuating that it was not his (T**) fault that they lost the business of my car needing to be towed. G*** commented that he wasnt paying for the loss either!

    Business Response

    Date: 10/22/2023

    Refund was issues I had never said I would not issue a refund so where that came from I have no clue 

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