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Business Profile

Garbage Removal

Denton & Son Waste Svc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been charging for garbage removal multiple times in a month canceling service when you don't pay because you know you already paid. They like to confuse you over the phone and ate never clear on what was paid when and why your getting billed extra. I just caught up on my bill Jan 29 paid for two months and then Feb 1 they charged me again.

    Business Response

    Date: 02/22/2024

    This customer called on February 26, 2024 and made a payment for 2 months (this is the February 29 payment he said he paid, but he had the wrong date according to our credit card report record). However, we bill a month behind. So when he paid the 2 months that he owed for garbage service, he was paying for December of 2023 and November of 2023. The bill for the services he received in January 2024 went out February 1, 2024. 

    When he called on the 26th he requested that we keep his credit/debit card on file in our virtual automatic payment system. I explained to him that the payment would be taken out of his account every month on the 1st of the month. He verbally agreed to those terms. I told him that means that it will run again February 1, 2024 for the services provided in the month of January 2024. He said that was fine. February 2, 2024 he logged the complaint with the BBB.

    We are sorry if this customer was confused by our billing system. We did spend time trying to him how our billing system works, what month he owed for, and when and how his card would be charged. We also sent him a complete billing history for the entire 2023 year. We did not over charge or charge him for anything that he didn't owe. 

Denton & Son Waste Svc is NOT a BBB Accredited Business.

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