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Business Profile

Photographer

Michelle Frehsee Photography

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

This profile includes complaints for Michelle Frehsee Photography's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Michelle Frehsee Photography has 2 locations, listed below.

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    • Michelle Frehsee Photography

      26 High St Brattleboro, VT 05301-3001

    • Michelle Frehsee Photography

      4054 Guilford Center Rd Guilford, VT 05301-8454

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Late winter Michelle took my money and ran away with it. Looks like I'm not the only victim involving this business.

    • Initial Complaint

      Date:11/28/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Michelle was my photographer for my wedding on 9/23/23. I paid her in full (2 transactions via Venmo) and per the contract, I should have received my pictures within 4-6 weeks, however I have not received them. She was responsive up until 10/25/23 and her last text stated she would upload the pictures that day, however nothing was uploaded. Through discussion with other brides who hired her, found through recent online reviews, there are 7 other brides (dating back to 2019) that are experiencing this- none of which received their photos or a full refund. She has completely cut contact with all of us, and continues to book other weddings in *******. Her voicemail is full, and emails cannot be delivered, as her inbox is at maximum capacity. Though she does not respond to her texts, and calls, all messages are being delivered. Michelle is in clear breach of the contract, and again, continues to scam other brides. I need all photos for the specific performance which was agreed upon, otherwise need a full refund.

      Customer Answer

      Date: 12/12/2023

      I have not heard from the business in response to my complaint.

      Best,

      *****************************

    • Initial Complaint

      Date:11/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid Michelle Frehsee a deposit in the winter ***** to take wedding reception photos on Sept. 2, 2023 in ********, **. I tried repeatedly to get her to meet with me to discuss the project, to see the venue, understand the lighting, etc. I called, emailed, wrote letters , left messages repeatedly from April - August and she never got back to me until 10 days before the event. It's like she took the deposit and ran away with it. By the time I heard back from her it was too late. I had to find another photographer. I have asked in writing for my deposit to be returned. Her voice mail doesn't accept any messages and her email box is full. Other people , especially brides/******, need to made aware that she is not reliable.

      Customer Answer

      Date: 11/27/2023

      I have not heard from the business in response to my complaint.

      I tried many times to get her on her phone or via email.

      I just sent this email again: "Dear Michelle


      I hope you get this message.
      I would really like to resolve this issue without having to deal with the Better Business Bureau or other mitigation. 
      Please return my $420 deposit as you did not hold up your end of the agreement ---you were not at all professional in your communication. You ignored all of my communication for 4 months. 
      Thank you

      Sincerely,
      *****************************
      PO Box 513
      ********, ** 05344"

      And, I got this message back:" Recipient inbox full
      Your message couldn't be delivered to ************************************************. Their inbox is full, or it's getting too much mail right now."

      You should be made aware that her business address is no longer in ***********. Her address is ************************************************************************** And her telephone # is ************

       

      Thank you for your assistance

      *****************************

      ************ home #

    • Initial Complaint

      Date:07/24/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired Michelle Frehsee in May of 2022 to photograph our wedding on September 10th 2022. She showed up, did her job and left. Our contract reads that images will be ready within 6 weeks of the wedding. We are now, almost a year out without any photos or contact from Michelle. I have tried messaging her multiple times via text, email, and letters. She has yet to reply to any of my messages.

      Customer Answer

      Date: 08/08/2023

      I have not heard from the business in response to my complaint.

    Michelle Frehsee Photography is NOT a BBB Accredited Business.

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