Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Wholesale Small Appliances

Cocoplum Appliances

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Small Appliances.

Complaints

This profile includes complaints for Cocoplum Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cocoplum Appliances has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/27/2024

      Type:Delivery Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday 11/15 I ordered an ** dishwasher from Cocoplum to be delivered and installed. I had originally ordered from a different store that missed their promised delivery window and was hoping to switch to a store that could get it to me faster than their new estimate of Tuesday 11/26. On 11/15, my sales *** ****** (*********** office) assured me that if I ordered right away the dishwasher would get here no later than Wednesday 11/20, coming from their ***************** I told him the electrical connection was hardwired as we went through what accessories I needed to buy.On Monday 11/18 I hadn't heard anything from the store, so I called the **************** where installer **** told me my install was scheduled for 11/26. I called ****** back and he denied saying it would be here by 11/20. ****** offered to work with **** to slot me in earlier if there was a cancellation, but there wasn't one. I learned from ******** (****************) that the dishwasher didn't even arrive at their warehouse until Thursday 11/21.On Tuesday 11/26 the installer **** arrived as scheduled and immediately told me he couldn't do a hardwired installation. **** brought the new dishwasher into my kitchen, hauled away the old one, and said he would call **** right away to send an electrician. 3 hours later I hadn't heard anything from Cocoplum, so I called the office where ******** told me the Essex Jct install team doesn't do hardwired installations at all.I don't know whether to blame ****** the sales *** or the company as a whole, but they straight up lied to me about how soon I would get the dishwasher so that I would cancel with the other store and order from Cocoplum. And not only did they fail to mention that their ability to install was contingent on conditions in my home, I specifically told them when ordering that it would be hardwired. I would like Cocoplum to refund the $175 for delivery and installation - independent installers would run me at least $200.

      Customer Answer

      Date: 12/09/2024

      I have not heard from the business in response to my BBB complaint. Before I made the complaint, I repeatedly asked them for a refund of the $175 deliver+install fee; they refunded $100 on 11/27 explaining that they still have to charge $75 for delivery. This is not sufficient for me because Cocoplum steered my business away from ****** on the promise that they could deliver and install the dishwasher faster; instead they left me high and dry being unable to install it at all. ****** currently charges $29 for delivery of the same dishwasher: ****************************************************************************************************************************************
    • Initial Complaint

      Date:12/07/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is in regard to the purchase of a F&P 30 induction range that I paid $5500.00 for. It didnt include a proper power cord for it. It has a 4 prong power cord that doesn't adapt to what 95% of what all homes have - 3 prong 220 outlets. They hide this important piece of info so they can sell more of these ********** appliances. So youre faced with having to rewire all the way to the fuse box to change from a 3 to 4 prong outlet for it to work. You will void the warranty if you don't. The manual states No Alterations in the install instructions. Local codes require the homeowner to adapt the outlet to the installed power cord. Cocoplum told me they werent sure if the appliance came with a power cord and told me I should buy a 3 prong just in case. Trickery.If you try to adapt a 3 prong outlet to the range they don't make or procure low profile plugs for the stove. So the stove juts out from the wall 3" due to the 2 1/2 to 3" GFCI 3 or 4 prong plug that the stove backs up to, presenting a safety hazard. The store doesnt sell the needed low profile 3 or 4 prong power cord and F&P HQ will not tell you if they have them to sell as parts. They tell you to check local hardware stores, who of course don't have adaptable parts for an ********** appliance.This is the dirty little secret Cocoplum hides from you as they continue to sell these appliances. The store doesn't have an installer, and F&P doesn't have a repair person for the ***********, so the warranty is useless. Ive been dealing with this issue since the delivery of this appliance, which came unpackaged and damaged.When you contact AU customer service or their parts ****** they hang up on you when they can't or refuse to answer a Q. There is no contact with supervisors, an escalations **** or tech support. The store salesperson ********************* laughs at, mocks me, and hangs up when I dare to question how this was handled. An unscrupulous liar who cheated and lied to me throughout. Pls help.

      Business Response

      Date: 12/12/2022

      **************** purchased a range along with other appliances from us about 2 years ago as part of a home renovation project. As part of her project, she was having extensive plumbing and electrical work done to her home to accommodate these new appliances. We discovered about 2 months ago that she had not had the electrical outlet changed to the manufacturer required 4 prong receptacle. We reached out to *******************, on her behalf and request, who advised she could use a 3 prong cord, which we gave to **************** at no charge. All documents related to installation are provided with the appliances, and are also available at any time on our website. The manufacturer doesn't offer a "flat" plug, and we cannot advise she use anything that might void her warranty. It is important that these are installed to manufacturer specifications.  All appliances were delivered to ******************** home with her present. She wanted the appliances all brought into the house in boxes - which we were happy to comply with, except for the range, which simply doesn't fit through the doorway in a box. We unboxed with **************** supervising on site, brought inside her home, and re-wrapped the range at her request, as it was going to sit in her home for some time while the renovation, plumbing, and electrical work was being done, and this would prevent dust buildup. There was no damage notated at time of delivery. Several employees have spoken with **************** and explained the reason she cannot push her range back. Unfortunately, there is nothing further we can do at this time. **************** needs to have the proper electrical work done in accordance with manufacturer specifications as advised. We wish **************** nothing but the best in her home renovation endeavors.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.